It’s time we do more than react to system outages and answer a page. VictorOps is incident management software purpose-built for DevOps. From fast forensics to rapid remediation, we empower engineering and operations to work together, solve problems faster, and continuously improve in high-velocity deployment environments.
Say goodbye to vague alerts, reactive ops, and siloed teams. We’re improving our response to problems in the name of innovation. VictorOps provides observability, collaboration, and real-time alerting, so you can build, deploy, and operate software fearlessly.
Streamline the incident management process in favor of rapid remediation to reduce the break fix cycle – and make on-call suck less.
Align teams, tools, and channels to support cross-functional collaboration. Ask questions and share knowledge for transparent solutions.
Apply observability from deployment through incident remediation. With robust inputs and data, you foresee issues before they happen.
Set up teams, rotations, and escalation policies. Easily choose contact methods, see active users, and override schedules.
Silence unactionable alerts, classify by severity, append remediation information, and reduce on-call burnout.
Live Call Routing
Route incoming support or customer calls to the right responders, enabling person-to-person incident management.
Capture actions with the Post-Incident Review. Leverage out-of-the-box reports to and gain insights into MTTR reduction.
API & Webhooks
VictorOps API calls and webhooks extend platform data into other systems, enhancing functionality and flexibility.
VictorOps integrates with chat tools to support and capture team collaboration for timely response, remediation, and automation.
Native VictorOps mobile for iOS and Android provides full incident management functionality without opening your desktop.
Runbooks & Graphs
Append alerts with relevant information, arming teams with incident-related runbooks, graphs, and documentation.
Integrate your DevOps toolchain to understand the who, what, when, where, and why of code deployment issues.
Easily configure VictorOps as an alert action, sending Splunk’s data insights as alerts directly into VictorOps. Via Splunk Tokens, you’ll append dynamic, valuable alert information to rapidly send responders what they need.
See the full VictorOps incident payload, and acknowledge and resolve incidents right from Slack. The VictorOps functionality is mirrored in both systems and all activity is captured, so you have a complete black box of what happened.
Bidirectional communication between JIRA and VictorOps means your new issues, updates, and other workflow triggers in JIRA can flow to VictorOps, and changes to those incidents in VictorOps can flow back to JIRA as updates to the originating issue.
Connect Jenkins to ensure the right people have eyes on deployments in case of a problem. You’ll choose the specific build or deployment you wish to send to the VictorOps timeline, and receive notifications and any other contextual information.
VictorOps is broadly compatible with different versions of Nagios, enabling you to use custom code for local and remote service checks, notifications, and event handlers. We made sure that the VictorOps portal view is consistent with the view you see within Nagios.
New Relic integrates with VictorOps so you can see end-to-end platform health and performance, as applications are running, in real time. Install this integration to send application performance alerts into the VictorOps timeline for full awareness and better collaboration.