Focus on Response:
Enhanced ChatOps with Slack and VictorOps

The Response phase of the Incident Lifecycle is the delivery of a notification to an incident responder, via any means, and the first steps that the responder takes to address the alert. This seems pretty simple: a threshold in Detection is passed, an email/sms/chat/phone/semaphore line/carrier pigeon is sent. Someone acknowledges receipt and opens their laptop. When a team is focused on MTTR, every second they can reclaim has meaning.  While this phase in the Incident Management lifecycle is in play, that very simplicity can blind…
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ChatOps Happy Hour & Meet the Author

Looking for information on ChatOps? This recorded happy hour live stream is for you. Jason Hand, technical evangelist and author of, “ChatOps, Managing Operations in Group Chat,” covers a number topics covered in the book along with real-world examples of how ChatOps is being deployed across different organizations. Joining Jason is Sean Walberg, a DevOps practitioner and IT consultant who has most recently been working to deliver infrastructure solutions for a “very large” professional sports league. Free copies of Jason’s book can be downloaded here.

Live Stream: ChatOps – Virtual Happy Hour & Ask the Author

Grab a beverage and join ChatOps expert and author, Jason Hand on Sept 8th at 3:30 (MDT) for an informal virtual gathering focused on how ChatOps is changing the way teams automate common tasks, improve collaboration, and provide a centralized view into activities. Register today and be entered to win craft beer for you and your team to enjoy during the event. During this Virtual Happy Hour & Ask the Author event you will: Understand the benefits to implementing ChatOps within your team and how…
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Our Latest ChatOps book, from O’Reilly Media, is now available!

It’s no secret that we at VictorOps are big fans of ChatOps. It’s something we strongly embrace, and so do many of our amazing customers and partners. This is due in large part to how ChatOps brings a new level of efficiency to alerting, responding, investigating, and resolving service disruptions (the core service VictorOps provides). Reducing the time it takes to detect and resolve incidents is critical, regardless of your industry. As the “State of DevOps Report” from Puppet Labs and DORA points out, a reduced MTTR…
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New API = ChatOps Goodness

About this time last year, I began writing ChatOps For Dummies, which was released in early 2015. The concept of ChatOps was one that fascinated me and I’ve spent a great deal of time writing, talking, and presenting on it all over the country. ChatOps is simply the practice of moving context or actions (or both) into a group chat tool. By doing so, teams across an entire organization can share the ingestion of critical information, actions, and their related conversations. By bringing all of…
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ChatOps: The New Interface of DevOps with Jason Hand

Join DevOps Evangelist Jason Hand in Chicago on September 17th by signing up here at the “Next Generation DevOps” conference. By outlining the origins, the tools needed, and examples of what can be accomplished through this new and emerging way of getting things done, attendees will have a strong grasp on ChatOps and how it can begin to provide greater communication, collaboration, and efficiency. The modern software development landscape consists of best practices and tools that allow teams to deliver software in a near-continuous manner. By…
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ChatOps: The New Interface of DevOps

In this 30 minute presentation, DevOps evangelist Jason Hand will explain the very basics of what is known as ChatOps.

By outlining the origins, the tools needed, and examples of what can be accomplished through this new and emerging way of getting things done, attendees will have a strong grasp on ChatOps and how it can begin to provide greater communication, collaboration, and efficiency.
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Real World ChatOps Webinar

ChatOps is all the rage these days but implementing it within an organization can be difficult. In next week’s webinar, Jason Hand, our DevOps evangelist, and Michael Ansel, from the cloud storage company Box, will be talking about Real World ChatOps. Namely, how does security fit into the ChatOps equation? Does it? DevOps teaches us to share within all business units of an organization but when it comes to actually taking action or running commands from within chat, certainly a system of access control must…
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Real World ChatOps

What happens to ChatOps when people stop being polite and start getting real? Join Jason Hand as he talks about how to move ChatOps from the realm of devs and into real world situations. He’ll also be welcoming Michael Ansel, of Box, to discuss other uses of ChatOps and to provide tips for getting ChatOps started in your organization.

ChatOps for Dummies Launch

VictorOps believes that the responsibility of being on-call does not end with receiving and then acknowledging receipt of an alert that may or may not be actionable. In fact, once you’ve ACK’ed an alert, the on-call experience is just about to kick into high gear. Even thinking about what comes after getting that dream-waking alert is enough to make most anxious. A big part of the incident lifecycle involves varying methods of collaboration. The sharing of thoughts, ideas, actions, and more is critical to reducing…
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