Intelligent Routing + Alert Annotations = Transmogrifier

Being able to append documentation to an alert is very powerful and provides the on-call person with information to help solve the problem baked right into the alert. Imagine wikis, links to runbooks or graphs right when and where you need them. But that’s only addressing half of the problem. If you really want to decrease alert fatigue, you need a way to route alerts to the people who can solve them….which is the other useful part of our Transmogrifier feature. The process of intelligent…
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Entrust Case Study: Putting the Transmogrifier to Work

When we initially released the Transmogrifier into private beta, Jeremy Welch, Services Engineer at Entrust, was eager to give it a shot. After doing just that, here’s what he had to say… “The Transmogrifier is an incredibly powerful and flexible tool.” Accessible documentation around commonly occurring issues. When we initially heard about the Transmogrifier, we were very excited about annotations. We were really looking forward to being able to provide the team with easily accessible documentation around commonly occurring issues. “Team morale has significantly improved.” We…
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Craftsy Case Study: Getting started with the VictorOps Transmogrifier

When VictorOps launched the Transmogrifier private beta program last November, Craftsy was eager to see what the feature was capable of. For this case study, we spoke with David Palma, DevOps Engineer at Craftsy, to hear what he had to say about his experience… “Rule creation for this feature was extremely straight forward” “VictorOps beat us to the punch.” When we found out about the new Transmogrifier feature, we were actually in the process of building something similar internally. We realized there was a serious disconnect between…
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Transmogrifier

Our mission is to make on-call suck less, and the Transmogrifier feature is just one way VictorOps can aide you through the entirety of an incident. From alert to post-mortem, we’ve got your back.
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9-1-1 Labs: Embracing The VictorOps Transmogrifier

In November of 2014, Daniel Zacek, the CTO of 9-1-1 Labs decided he wanted to make on-call suck less. The company promptly participated in the private beta of the VictorOps Transmogrifier. We talked to him about the power of this new feature, and this is what he said. “Using the Transmogrifier has saved us a phenomenal amount of work.” In our old process, an alarm would fire; we’d head to the company intranet, work our way down the hierarchy of machine naming to get to…
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Tips and Tricks for the Transmogrifier

The what?!? If you don’t already know, the Transmogrifier is a tool to help you surface links to helpful documentation, graphs or other images and much more, in the context of your timeline alerts as they happen. The on-call person responding to a page will immediately see the resources they need to fix the problem without having to hunt for them. Something like this: Whoa!! How do I do that?!? As of yesterday, the Transmogrifier is in publicly available beta. Current accounts can get started…
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Transmogrifier: Now in Public BETA

You might remember it from Calvin & Hobbes… You may have seen our CEO talk about it… The beta users are raving… “The transmogrifier is an incredibly powerful and flexible tool. Silencing noisy alerts is  really one of the most visible areas in which the transmog. has helped us.”    – Jeremy Welch, Entrust “Using the Transmogrifier has saved us a phenomenal amount of work. Our response time is substantially more efficient.” – Daniel Zacek, 9-1-1 Labs But are you ready for the power of the transmogrifier? I mean,…
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Craftsy Case Study: Getting started with the VictorOps Transmogrifier

“Rule creation for this feature was extremely straight forward”   “VictorOps beat us to the punch.” When we found out about the new Transmogrifier feature, we were actually in the process of building something similar internally. We realized there was a serious disconnect between the alerts coming in, and the information available surrounding the alert. Implementing the Transmogrifier provided exactly what we were looking for with regards to annotations, and saved us a lot of time since we didn’t have to build this functionality ourselves. Contextual…
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9-1-1 Labs Case Study: Embracing The VictorOps Transmogrifier Feature

“Using the Transmogrifier has saved us a phenomenal amount of work.” A lengthy process replaced with one click. In our old process, an alarm would fire; we’d head to the company intranet, work our way down the hierarchy of machine naming to get to the correct page, and take 5 or 6 attempts to uncover the right information. With annotations, this lengthy process has been replaced with one click. “Our response time is substantially more efficient.” As a distributed team with several projects running simultaneously,…
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