Comparing VictorOps with the Competition

Looking for an alternative to your current alerting software? VictorOps is incident management software that makes on-call suck less. We offer a single-pane-of-glass solution to help teams go beyond basic alerting, focusing on the human side of on-call and incident management. We support a collaborative and automated approach to on-call that steamlines alerts and empowers the right people with the right information at the right time.

Feature Comparison

VictorOps Competition

On-Call Basics

VictorOps offers all of the alerting and on-call management essentials that our competitors offer. Features include on-call scheduling and alert notifications via voice, SMS and push as well as automated escalations.

Optimized Mobile Experience

The mobile experience our competitors offer is limited. They take a blanket approach to mobile alerting, lacking the personalization and functionality required for critical alert context. VictorOps has flexibility at the heart of what we do. Our native iOS and Android apps give you a complete toolset, including bidirectional chat and our full spectrum of alert annotations (runbooks, graphs and more), so you can quickly resolve issues — even when you’re away from your computer.

Rules Engine

All incident management platforms offer notification policies designed to suppress notifications and cut down on alert noise and fatigue. The VictorOps sophisticated rules engine allows you to go further by providing routing, rerouting and escalations with rich context for faster ack and resolve.

Alert Annotation

Alert annotation is integral to our platform. VictorOps offers context with alerts that empowers dev and ops teams to improve. Our alerts include relevant runbooks, graphs and detailed notes to equip your responders with the right info they need to resolve, regardless of experience level. Plus, we offer our enriched notifications on mobile.

Built for DevOps

VictorOps is a collaborative DevOps platform built for teams in environments where faster and better deploys are the new normal. We offer advanced team and system analytics that provide team accountability, and context that empowers DevOps teams to grow and thrive. Our competitors take a more siloed, metrics-based approach focusing primarily on alerting and escalation.

Reporting Capabilities

All the top incident management software offerings on the market offer reports cataloging the stages of the incident lifecycle, including mean time to acknowledge, mean time to resolve and incident frequency. VictorOps also offers on-call reports recognizing individual and group performance.

Post-Incident Documentation

Post-incident reporting is a standard feature of on-call and alerting software. However, VictorOps post-incident reporting is both concise and collaborative whereas our competitors offer a myriad of standalone reports. With VictorOps, you can access critical team insights easily using filter options for a customized view of logs, including every conversation and action throughout the incident lifecycle.

Support & Success

Most software offers some level of support at each pricing tier. However support is often limited unless users pay for a premium package. VictorOps offers 24/7, in-house assistance via phone, chat and email to all customers regardless of seat price. We believe all of our customers should have access to our rockstar customer success team to get the most out of our product.

Incident Response

All of our competitors offer live insight tools like on-call scheduling, escalations and routing, but VictorOps offers more incident response visibility. No need to drill down into tickets to get crucial context. Our Timeline tool provides an ongoing log of data aggregated from across all integrated systems in a single-pane view, including multi-channel, bidirectional Slack capabilities.

Basic Integrations

Both VictorOps and our competitors offer over a hundred potential integrations. However, the competition takes an open-source approach to configuring integrations, which can require heavy lifting for Admins. Conversely, VictorOps integrations are API driven for streamlined, simple configuration. With VictorOps, you’ll have access to system monitoring, log management and communication integrations within minutes of creating an account. For custom integrations, VictorOps can integrate with any tool via generic REST and email endpoints.

Chat & Developer Integrations

VictorOps supports in-app chat including native chat and bidirectional Slack. Our Slack integration offers multi-channel capabilities, so you can connect back and forth across teams and channels without missing critical communication. Competitors’ Slack integrations are not bidirectional and don’t support multi-channel functionality.

Administrative Functions

All major competitors provide out-of-the-box administrative functionality to designate users into one of several roles and manage schedules accordingly. Most offer customizable escalation policies within roles and the ability to personalize user hierarchy. Most also support single-sign-on (SSO).

Price to Value

VictorOps offers collaborative scheduling and reporting plus access to our full incident timeline and filterable post-incident review function — standard for every price tier. We do not limit our collaborative dash and timeline capabilities to top tiers. VictorOps offers unlimited domestic and international SMS notifications, plus unlimited email and push notifications standard at every price tier.

Feature Comparison

VictorOps offers all of the alerting and on-call management essentials that our competitors offer. Features include on-call scheduling and alert notifications via voice, SMS and push as well as automated escalations.

VictorOps

Competition

The mobile experience our competitors offer is limited. They take a blanket approach to mobile alerting, lacking the personalization and functionality required for critical alert context. VictorOps has flexibility at the heart of what we do. Our native iOS and Android apps give you a complete toolset, including bidirectional chat and our full spectrum of alert annotations (runbooks, graphs and more), so you can quickly resolve issues — even when you’re away from your computer.

VictorOps

Competition

All incident management platforms offer notification policies designed to suppress notifications and cut down on alert noise and fatigue. The VictorOps sophisticated rules engine allows you to go further by providing routing, rerouting and escalations with rich context for faster ack and resolve.

VictorOps

Competition

Alert annotation is integral to our platform. VictorOps offers context with alerts that empowers dev and ops teams to improve. Our alerts include relevant runbooks, graphs and detailed notes to equip your responders with the right info they need to resolve, regardless of experience level. Plus, we offer our enriched notifications on mobile.

VictorOps

Competition

VictorOps is a collaborative DevOps platform built for teams in environments where faster and better deploys are the new normal. We offer advanced team and system analytics that provide team accountability, and context that empowers DevOps teams to grow and thrive. Our competitors take a more siloed, metrics-based approach focusing primarily on alerting and escalation.

VictorOps

Competition

All the top incident management software offerings on the market offer reports cataloging the stages of the incident lifecycle, including mean time to acknowledge, mean time to resolve and incident frequency. VictorOps also offers on-call reports recognizing individual and group performance.

VictorOps

Competition

Post-incident reporting is a standard feature of on-call and alerting software. However, VictorOps post-incident reporting is both concise and collaborative whereas our competitors offer a myriad of standalone reports. With VictorOps, you can access critical team insights easily using filter options for a customized view of logs, including every conversation and action throughout the incident lifecycle.

VictorOps

Competition

Most software offers some level of support at each pricing tier. However support is often limited unless users pay for a premium package. VictorOps offers 24/7, in-house assistance via phone, chat and email to all customers regardless of seat price. We believe all of our customers should have access to our rockstar customer success team to get the most out of our product.

VictorOps

Competition

All of our competitors offer live insight tools like on-call scheduling, escalations and routing, but VictorOps offers more incident response visibility. No need to drill down into tickets to get crucial context. Our Timeline tool provides an ongoing log of data aggregated from across all integrated systems in a single-pane view, including multi-channel, bidirectional Slack capabilities.

VictorOps

Competition

Both VictorOps and our competitors offer over a hundred potential integrations. However, the competition takes an open-source approach to configuring integrations, which can require heavy lifting for Admins. Conversely, VictorOps integrations are API driven for streamlined, simple configuration. With VictorOps, you’ll have access to system monitoring, log management and communication integrations within minutes of creating an account. For custom integrations, VictorOps can integrate with any tool via generic REST and email endpoints.

VictorOps

Competition

VictorOps supports in-app chat including native chat and bidirectional Slack. Our Slack integration offers multi-channel capabilities, so you can connect back and forth across teams and channels without missing critical communication. Competitors’ Slack integrations are not bidirectional and don’t support multi-channel functionality.

VictorOps

Competition

All major competitors provide out-of-the-box administrative functionality to designate users into one of several roles and manage schedules accordingly. Most offer customizable escalation policies within roles and the ability to personalize user hierarchy. Most also support single-sign-on (SSO).

VictorOps

Competition

VictorOps offers collaborative scheduling and reporting plus access to our full incident timeline and filterable post-incident review function — standard for every price tier. We do not limit our collaborative dash and timeline capabilities to top tiers. VictorOps offers unlimited domestic and international SMS notifications, plus unlimited email and push notifications standard at every price tier.

VictorOps

Competition

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