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If the IT industry were a religion, ITIL would be its sacred text – or at least one of them. Like a sacred text, ITIL...

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Dylan Klausing February 19, 2020

“Data-driven.” It’s a somewhat vague term you hear across all industries and disciplines. Oftentimes, teams find themselves with either too much data and no way...

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Dan Holloran February 18, 2020

This question, “What is a DevOps engineer?”, may seem like a simple one if you’ve worked in software development, IT operations or application security for...

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Chris Riley February 14, 2020

Every year I get on some technical kick. These fascinations usually end up being some sort of design pattern or process. In 2020, I’m really...

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Working for VictorOps, and now Splunk, has allowed me to experience the on-call process from several distinct angles. And, working in a customer-facing role, I’ve...

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Incident response tools are most often used for production applications. But, their benefits can extend far beyond that, well through the entire application development and...

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Chris Riley February 05, 2020

Making sure services, applications and infrastructure are up and running has always been a role in technical organizations. But, as application architectures have changed and...

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Scott Fitzpatrick February 03, 2020

Managing source code with a defined method is one vital aspect of implementing an effective organizational application development lifecycle. Today, there are two popular strategies...

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Whether you still work within a NOC or not, IT operations, technical support and DevOps-minded engineers are constantly looking for better ways to collaborate and...

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When service degradation and service outages go from bad to worse, it’s an awful feeling. It’s bad enough that something broke in general. But, P4...

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