The Victor’s Blog

Amanda Boughey February 15, 2018


The idea of monitoring your systems isn’t new. Since the introduction of software, teams have been concerned about monitoring performance. According to Nathan Harvey, “Traditional monitoring includes monitoring low-level items like CPU, memory, and disk utilization. It is still important to understand and have data for these things as they...

Read More »

Marlo Vernon February 12, 2018


Of all the places you could intern, nothing beats working at a startup. Just ask the current and former interns of VictorOps: Matthew, Jakub, and myself, Marlo. We’ve all interned at VictorOps—and loved the experience. From perks and fun activities to work experience, working at a startup is invaluable. If...

Read More »

Todd Vernon February 07, 2018


Systems fail, servers go down, shit breaks. With the pressure of continuous uptime and world-class customer experience, we’re being asked to build, deploy, and operate our systems with increasing speed. Accordingly, our approach to incident management leaves little time for trial and error—we need to detect, respond, and remediate problems...

Read More »

Amanda Boughey February 06, 2018


Most engineering organizations use Agile—be it pure Agile or a hybrid—as a model for managing the development process. Agile allows organizations to respond quickly to change, ultimately making it possible to release software on a predictable cadence. To best understand how Agile aligns with your incident management process, let’s first...

Read More »

Sarah Waldner January 31, 2018


Management comes with certain headaches. The transition from “in the weeds” to “people and processes” (even if you’re able to keep technical tasks) adds a new dimension of complexity. Using tools to simplify your managerial tasks makes you happier and improves the working lives of other employees. If you’re managing...

Read More »

Amanda Boughey January 25, 2018


We sat down with Jason Hand, author of ChatOps – Managing Operations in Group Chat, to discuss the progression of ChatOps since his book was published in August 2016, including the struggle many organizations faced getting up to speed. Continue reading to see how far ChatOps has grown. Q: What’s...

Read More »

Amanda Boughey January 22, 2018


The path to streamlined incident management is different for everyone. We all care about minimizing downtime, keeping customers (and bosses) happy, and creating a firefighting experience that isn’t totally miserable. But what you prioritize—and how you ultimately streamline your incident management—will differ between teams. At VictorOps, we’ve divided incident management...

Read More »

Hannah Klemme January 11, 2018


Continuous delivery (CD) and continuous improvement (CI) are established realities for many teams. For others, these concepts represent a significant milestone on their DevOps and Agile journey. As teams adopt tools that enable CI/CD, they often forget the impact of high change rates on infrastructure and on-call teams. How you...

Read More »

Amanda Boughey January 09, 2018


When a new on-call process is first introduced at a company, it can be a bit contentious trying to figure out who should fill the on-call role. Many people shy away from the idea that developers and other stakeholders should hold a seat in the on-call rotation, but that is...

Read More »

Amanda Boughey January 02, 2018


Curious about the state of on-call, but don’t have enough time to read an eBook? Don’t worry. We’ve gathered the important stats in one place for your skimming pleasure. Here’s What We Learned. DevOps is still new, and so is mature incident management. In fact, almost 75% of respondents have...

Read More »