Empowering the NOC

[In part one of this series, Bryce tackled the history and purpose of the NOC.] The traditional business NOC (Network Operations Center, for those that don’t know) support model is in the midst of a radical shift. With the rapid increase of mobile technology, there are very few circumstances where the cost of a fully-staffed NOC is justified. Today the technology exists to receive rich actionable data, collaborate with subject experts, and solve problems remotely in a real-time basis. If you’re currently using a NOC…
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Today Widget

One of the handier, but lesser known, features we introduced shortly after iOS 8 was released is our Today screen widget. This iOS 8-only feature lets you quickly see when you are next on-call, without opening the app. You can even do this from the lock screen. If you are not keeping up to date on all the latest and greatest features of iOS, you may not even know this widget exists. A Today widget is attached to a regular app. When you install the…
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Axis41 Case Study: VictorOps Gave Me My Life Back

Joey Smith manages all server maintenance and monitoring for Axis 41, a company of integrated creative and technical teams that support major brands around the world. When he decided to stop his personal on-call insanity and at the same time strengthen his dev team, he turned to VictorOps. Here’s what he said…. “I didn’t go into a movie theater for a year and a half.” I used to be on-call all the time. I didn’t take my wife out on dates. I didn’t get to…
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2014 Year-End Wrap-up: Here’s to our Customers!

Over here at VictorOps we are celebrating our first year of having a product in the market and with that, all of our great customers. We love meeting and listening to the people who use our product because they drive the majority of development of the platform. What better way to end the year than by remembering the many new features we released, all of which were customer-requested? We recorded a little thank-you to some customers who asked for specific functionality but everyone using VictorOps…
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Android Notification and Wear Improvements

{UPDATE: Our newest Android version, 6.0.76, is out and has all the capabilities listed below!!} Much of what VictorOps has built is a direct result of great feedback from existing users and “on-call” experts just like you.  We are constantly reminding folks at tradeshows and events around the U.S. to let us know what you need out of your incident management provider.  From that feedback, we immediately loop in our product & development team and begin pumping out the features that on-call teams want need. Ack…
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Native Mobile Apps vs Hybrid Mobile Apps

“Please deliver a plain vanilla hybrid app to me so you can save company resources” said no customer, ever. Advantages of Hybrid A “hybrid” app is generally defined as an app that is cross-platform in some way, or is based on a combination of native code and web technology. In many cases, a hybrid mobile app is just a shell, or web view, wrapped around web-style code like javascript and HTML. The advantage of a hybrid app is that you can leverage existing code and…
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IT On-Call Scheduling: Tips to Avoid Burnout

There are lots of different ways to handle on-call scheduling for IT and DevOps teams. You can pull your hair out, curse the gods or flip multiple coins to find out who is responsible for site & app uptime this week. But it’s 2014 and it seems there should be a better way of doing things. When it comes to best practices, what is the most effective way to schedule IT on-call rotations that doesn’t put too much stress on those that have to do…
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Welcome iOS 8 – VictorOps Style

[UPDATE: The new release is available for both Android and iOS in the app stores!] We have a healthy rivalry in the office between iOS and Android. From the beginning, we decided native mobile apps were the way to go. Joe, our Android dev, and I have written different posts about some the websocket challenges here and here. Joe is currently playing around with Samsung Live Gear watch. Yell at your watch to ACK an incident? The behavior seems about right. Native apps were important…
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A Mobile Alert System for How We Live

One of the questions we hear at trade shows and events is: “Our team isn’t huge…do we really need a mobile alert system?” Our answer starts by asking: “Who actually does business just from 9am to 5pm, and what DevOps or IT team works from the same location?” Development and IT teams don’t work like that anymore and with mobile devices powerful enough to support almost any business function, many job descriptions have turned toward a 24/7 support model. Especially if your company has a…
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