Seven Ways to Avoid Alert Fatigue: Webinar Recap

Chris Gervais, Threat Stack’s VP of Engineering, wrote a comprehensive follow-up blog post on the joint webinar we held a few days ago, How to End Alert Fatigue with Modern Security and Incident Management. His blog post spells out seven ways to avoid alert fatigue with modern tools and summarizes the event. While you’re at it, take a look at Threat Stack’s solutions if you are in or transitioning to the cloud and need a cloud security platform. Normalizing Deviant Behavior In the lead-in to the webinar and in the post,…
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Incident Management Buyer’s Guide

Rapid evolution in the way the world delivers software has put enormous pressure on today’s on-call teams. The realm of “IT” or “on-call” is now a complex landscape that requires constant attention to monitor performance, correct problems and deliver service 24/7.

There are products available to help monitor systems, collaborate effectively, and reduce time-to-resolution. But what should you look for in an incident management platform? What capabilities do you really need?

Learn why incident management platforms are essential for today’s teams, how to move beyond basic alerting to manage the entire incident lifecycle, and key questions to ask your vendor.
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Ending Alert Fatigue with Modern Security & Incident Management

Real-time monitoring and alerting are critical to maintaining the performance and security of your infrastructure. But, with today’s astounding access to data, it is important to use the right technology to manage alerting in a way that’s customized to your environment. If not, alert fatigue will take hold and your teams will lose their ability to respond to incidents quickly and effectively. Learn how to let your tools do the hard work for you by: Providing actionable alerts with contextual data Using automation tools to help…
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Webinar: Ending Alert Fatigue with Modern Security & Incident Management

Mark your calendar! VictorOps has joined forces with security-monitoring platform Threat Stack to present this webinar on ending alert fatigue. You’ll get a healthy dose of information on topics including: setting up intelligent alerting, reducing the stress level of your on-call team, and how to foster continuous improvement as you move forward with DevOps initiatives. For example, it’s important to periodically evaluate your signal-to-noise ratio and your escalation policies to avoid waking up the wrong people. Some of the topics covered in this webinar: • Providing Actionable Alerts with Contextual Data…
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Start your Incident Automation Engine!

It’s time to find a better way of dealing with incidents. Fortunately, we have good news for you. And it’s called the Incident Automation Engine. Unlike other incident management software that focus on triaging alerts and notifications, the VictorOps Incident Automation Engine offers a truly innovative combination of automated alert transformations aimed at quieting noise, annotations giving the alert recipient information they need to get started with the remediation process, and outbound webhooks to give customers unsurpassed control and insight throughout the incident management lifecycle. The…
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[WEBINAR] The Unrealized Role of Monitoring and Alerting

In today’s world, a company must be a Learning Organization in order to be successful and innovative. Learning from both failure and success, in order to implement small incremental improvements is critical. But until you implement and apply new information, you haven’t truly learned anything and you certainly haven’t improved. According to the 2015 Monitoring Survey, most companies leverage metrics from monitoring and logging purely for performance analytics and trending. If high availability and reliability are important, they also leverage metrics to alert on fault…
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Bringing Your Sales Team On-Call

When most people hear the phrase “on-call”, they likely think of doctors, or folks in the medical profession. But those of us in IT know there’s another on-call world — one where Operations & Development Teams alike are awakened at 2 am to a notification telling them their servers are crashing, where Sys Admins are working away at midnight because they got a page saying their website was down, and hopefully, a world where remediation can take place faster. The Why Time is of the…
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Microservices, Containers, Code Ownership, and Continuous Support

Last week I had the pleasure of speaking on a panel at Sapphire Ventures Next-Gen Tech Stack Forum in San Francisco. Obviously, I was excited to join the discussion, but as a participant the event crystallized not only where the larger software development market is relative to microservices, container technologies (like Docker), continuous integration and deployment; but also provided insight into where DevOps best practice is heading in the coming years. Spoiler Alert: Microservices are where it’s all going, Container systems like Docker or Kubernetes…
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True Story: On-Call Doesn’t Have to Suck

Prior to my current and happy employment at VictorOps, I was not required to be on-call for anything. It was a concerning realization that I would be forfeiting the latter. Being on-call was a mystery to me and mysteries make me anxious. When a mystery crops up–especially at work–I usually accept it and then attack it. This tactic was not an option. The only way to know about the experience of on-call is to experience on-call. I had to wait. Fortunately I had a guide into…
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Hidden Lessons of Incident Management

One of the most common early goals of implementing DevOps best practices is a deep understanding of your systems in a stable state. However, this objective is not a “once and done” effort. It is important to continuously circle back in some form (a feedback loop) as changes are introduced. It’s an ongoing exercise for an entire organization as our processes, tools, and teams improve continuously over time. In many cases during these beginning stages of DevOps transformations, agreeing on a starting point is where much…
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