Hey Product People: The Trade Show is Gold

VictorOps, and half the planet, recently attended AWS re:Invent 2016 in Las Vegas. We had an incredible experience connecting with 30,000+ attendees, demoing our products, and printing a ton of great t-shirts. Clearly, this was a big win for the VictorOps Sales and Marketing team. But from a Product perspective, AWS was invaluable. I attended the event this year, and as Director of User Experience, I can’t stop thinking about all the information and feedback I received, and how to incorporate this knowledge into our…
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Automating Developer Environment Setup on OSX Using Ansible, Homebrew, and Docker

We software developers generally love automation. We like our Puppets, Chefs, Ansibles, etc. It is considered bad form to have bespoke, provisioned machines these days–for lots of very good reasons. So here at VictorOps, we definitely use automation. A lot. Puppet provisions our infrastructure and Jenkins handles our automated tests and our build and deploy pipelines. And we have a hubot or two poking around in our Slack channels and in our VictorOps service. All of that is more or less standard fare these days…
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Akka ❤️ Ammonite

At VictorOps, most of our systems are built upon the Akka framework. It’s an application framework implemented for the JVM (we use Scala), modeled after Erlang, a language designed around the actor model. We’ve had a lot of success using it to build the kind of distributed, resilient systems our customers depend on to make their on-call experiences suck less. We make heavy use of Akka clustering, remoting, and persistence libraries throughout our stack. The result is a set of very stateful applications where much…
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Success Stories for Engineers On-Call

Real-time monitoring and alerting are critical to maintaining the performance and security of your infrastructure. But, with today’s astounding access to data, it is important to use the right technology to manage alerting in a way that’s customized to your environment. If not, alert fatigue will take hold and your teams will lose their ability to respond to incidents quickly and effectively.

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Incident Management Buyer’s Guide

Rapid evolution in the way the world delivers software has put enormous pressure on today’s on-call teams. The realm of “IT” or “on-call” is now a complex landscape that requires constant attention to monitor performance, correct problems and deliver service 24/7.

There are products available to help monitor systems, collaborate effectively, and reduce time-to-resolution. But what should you look for in an incident management platform? What capabilities do you really need?

Learn why incident management platforms are essential for today’s teams, how to move beyond basic alerting to manage the entire incident lifecycle, and key questions to ask your vendor.
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Ending Alert Fatigue with Modern Security & Incident Management

Real-time monitoring and alerting are critical to maintaining the performance and security of your infrastructure. But, with today’s astounding access to data, it is important to use the right technology to manage alerting in a way that’s customized to your environment. If not, alert fatigue will take hold and your teams will lose their ability to respond to incidents quickly and effectively. Learn how to let your tools do the hard work for you by: Providing actionable alerts with contextual data Using automation tools to help…
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Customer Support is Everything

Customer support is hard to get right. And if you don’t get it right, you’re sure to hear about it, whether on Twitter from an angry customer or worse still, you end up on one of the many websites dedicated to documenting awful cases of customer service. With all this going against you, it can be hard to know if you’re doing it well. Our customers are not shy telling us how they feel… We believe in great customer support at VictorOps. We know it…
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The Magic of Outbound Webhooks

We announced the arrival of our Incident Automation Engine last week. In case you missed it, our engine is comprised of many powerful features from our incident management platform, everything from our alert annotations tool to our newest offering of outbound webhooks. Outbound webhooks is a powerhouse of a feature. For our internal hackathon (and before we released the webhook functionality to the public), we wanted to see what we could build with this functionality. There were lots of cool projects but for the sake…
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Release Notes: Dan’s Kombucha 6.22

If you’re not from around here, you may not know that kombucha was officially voted the beverage of Boulder last year. Not really. But once you’ve lived here long enough, it does become both your moral prerogative & an exciting challenge to make your own batch of kombucha. It’s not a pretty process but it’s one that Dan, our VP of Engineering, has taken up in his spare time. So with this release, we celebrate all the goodness that is contained within a delicious fermented…
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Start your Incident Automation Engine!

It’s time to find a better way of dealing with incidents. Fortunately, we have good news for you. And it’s called the Incident Automation Engine. Unlike other incident management software that focus on triaging alerts and notifications, the VictorOps Incident Automation Engine offers a truly innovative combination of automated alert transformations aimed at quieting noise, annotations giving the alert recipient information they need to get started with the remediation process, and outbound webhooks to give customers unsurpassed control and insight throughout the incident management lifecycle. The…
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