An interesting survey published by StackDriver and PagerDuty, sourced from data collected at the AWS:reinvent conference, suggests that almost 70% of people that were polled are dissatisfied with their alerting tools.
This report resonated with us for obvious reasons. We have been talking with Alpha and Beta customers for months about their dissatisfaction with present offerings. What we hear is that current solutions don’t really help to solve the problem but rather just tell folks they have a problem.
In a previous post, I talked about the difference between alerting and collaboration environments. Providing an environment to solve problems significantly drives down TTR where alerting can only move the needle a little.
Thanks for sharing what you learned, PagerDuty & StackDriver!