Customer Support is Everything

Tara Calihman - July 15, 2016

Customer support is hard to get right. And if you don’t get it right, you’re sure to hear about it, whether on Twitter from an angry customer or worse still, you end up on one of the many websites dedicated to documenting awful cases of customer service. With all this going against you, it can be hard to know if you’re doing it well.

Our customers are not shy telling us how they feel…

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We believe in great customer support at VictorOps. We know it takes people who care, processes that get results and building a culture that supports the belief that customers are the most important metric of success. We’ve worked really hard to create and protect all those things here at VictorOps.

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Some companies tend to forget the end user and hope it will go unnoticed by potential clients. That’s not happening at VictorOps. Everyone from sales to support to developers uses our own product so we know exactly what our end user is going through. Our founders created this company because they’ve been on-call for years and needed a product like this to save their sanity. So of course, we’re going to treat customers like real people, respecting their intelligence, time and humanness.

Screen Shot 2016-07-12 at 11.48.41 AM Additionally, in case you haven’t heard, we have a Twitter handle dedicated to support and a well-maintained StatusPage. If you need anything from support, they’re an email away and can’t wait to help.