Start your Incident Automation Engine!

Tara Calihman - June 22, 2016


It’s time to find a better way of dealing with incidents. Fortunately, we have good news for you. And it’s called the Incident Automation Engine.

Unlike other incident management software that focus on triaging alerts and notifications, the VictorOps Incident Automation Engine offers a truly innovative combination of automated alert transformations aimed at quieting noise, annotations giving the alert recipient information they need to get started with the remediation process, and outbound webhooks to give customers unsurpassed control and insight throughout the incident management lifecycle.

The Incident Automation Engine quiets the noise of unnecessary alerts while maintaining full visibility into all communications and actions. Outbound webhooks can be configured to send information to other tools, take automatic actions, and sync with other systems (alert sources and reporting system) our customers have in place.

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5 Ways our Incident Automation Engine will Make On-Call Suck Less

Route Alerts to the Right Person _Alert Transformations _quiet unactionable alerts and automatically route specific alerts to the right team member.

Deliver Immediate Remediation Steps Alongside Alerts Alert Annotations automatically append alerts with runbooks, monitoring graphs, and other relevant information, handing the on-call engineer immediate remediation steps.

Fix Easy, Recurring Issues Automatically Outbound Webhooks extend VictorOps platform data into other systems, allowing for everything from custom dashboards to automatically fixing recurring issues.

Share Critical Information Across the Entire Organization The VictorOps API extends VictorOps to existing legacy tools and reporting systems, expanding situational awareness and ChatOps opportunities.

Improve MTTR with Each Incident The _Post-Mortem Report Generator _captures all remediation data from outages and saves you hours gathering data together, making it easier to figure out what happened and learn from each incident. Easily report on SLAs and communicate with your customers and constituents.

Enabling two-way communication between VictorOps and tools like Nagios or even AWS itself will help us keep loops closed, so the right information gets into the right hands at the right times. (1)

We’re excited to share this new functionality with you and can’t wait to see how our customers use the Incident Automation Engine to improve how they do on-call. Let us know what cool things you’re building!