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Incident Management Preparation Benefits Cloud Migration

Dan Holloran May 02, 2018

DevOps Monitoring & Alerting SRE

Organizations across every industry are migrating to the cloud. Working through cloud applications and databases can increase development agility, team collaboration, and system resiliency. However, companies always run on different technical infrastructure. Deciding which applications need to be migrated is essential to your organization’s overall productivity and system’s uptime.

No migration will be the same as another. If you assume you’ll have no issues with cloud migration, you’re in for a surprise. The most surefire way of nurturing a seamless migration and limiting downtime is to prepare your incident management solution beforehand. Meticulously plan out the steps of the migration, the methods for execution, who is involved in each particular step, and the incident resolution procedures in case anything goes wrong.

Gartner has estimated that organizations in 2016 saved “14 percent of their budgets as an outcome of public cloud adoption.” But, these statistics only hold true if you don’t run into massive, customer-affecting migration incidents. Therefore, the implementation of incident management tools for cloud migration helps you save money, migrate more quickly, and build more reliable systems for the future.

Why Migrate to the Cloud?

Migrating to the cloud provides more flexibility, agility, and overall collaboration between devs and ops. Also, cloud migration offers your business a much higher capability for rapid scalability. Cloud migration can take a lot of time and resources up front. Engineers may need to restructure applications and systems in order to fit them into your cloud infrastructure. Or, your team might decide it needs to implement and use new applications. Either way, cloud migration will take time. However, in the end, improved speed, reliability, and accessibility will pay off for your developers, as well as your end users.

Want more details about the “why” behind cloud migration? Learn more about why 85% of enterprises are adopting a multi-cloud strategy.

Cloud Migration Preparation


Whether you’re migrating to a public, private, or hybrid cloud infrastructure, it’s important to organize your migration’s logistics and schedule to mitigate application issues. Before migrating workloads to the cloud, you should develop a proof of concept in order to prepare for potential incidents as much as possible.

With your proof of concept, you’ll visualize and map out what your cloud infrastructure will look like and decide on the order in which applications need to be migrated. Think about who’s involved at each step of the process, how long each stage will take, and what you’ll need—personnel and tooling—to achieve a successful, safe migration.


As mentioned above, in addition to setting up your proof of concept and migration processes, you’ll need to set up tools. Monitoring and alerting tools can help you quickly and accurately assess your application’s health and performance throughout the migration. Incident management tools will provide progress visibility while also allowing engineers to quickly diagnose an incident and easily collaborate.

Think about the potential pain points during your migration, then record and maintain the corresponding system metrics that could tip you off to issues. Any tool improving team collaboration while also providing system observability, contextual data, and actionable alerts will be the most effective for incident management.

Why You Need Incident Management

For the full picture, you can download our free Buyer’s Guide to learn more about what to look for when assessing your incident management toolchain.

Nearly anything can happen during cloud migration. Even the biggest, most reputable companies have faced incidents in the cloud. Continuous integration and delivery without an incident are nearly impossible when your infrastructure is completely shifting and/or changing.

It’s hard enough to build and deploy reliable, integrated systems in a stable environment—imagine it during migration. Incident management tools can help you manage on-call rotations and escalation policies that correspond with your migration itinerary, ensuring somebody’s on the lookout during the most turbulent times.

With so many moving parts, it’s imperative to employ incident management tools that are constantly monitoring and alerting on your application’s performance. Your incident management tools should help you set on-call schedules, coordinate incident response, and provide your team with contextual real-time alerts to quickly remediate issues.

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