Tara Calihman - June 22, 2015
Being able to append documentation to an alert is very powerful and provides the on-call person with information to help solve the problem baked right into the alert. Imagine wikis, links to runbooks or graphs right when and where you need them.
But that’s only addressing half of the problem. If you really want to decrease alert fatigue, you need a way to route alerts to the people who can solve them….which is the other useful part of our Transmogrifier feature.
The process of intelligent routing gives teams the ability to change the state of alerts, which includes everything from cleaning up and quieting alarms during certain parts of the day to ensuring alarms are directed to specific people, and creating alarms for custom monitoring solutions or emails.
Don’t take our word for it though. See what our customers have to say about using the transmogrifier…
9-1-1 Labs has a distributed team with several projects running simultaneously, which means finding the right documentation to aid in the triage of problems was a daunting task.
“Using the VictorOps Transmogrifier has saved us a phenomenal amount of work,” said Daniel Zacek, CTO, 9-1-1 Labs. “Not only is our response time substantially more efficient, VictorOps has decreased our average time-to-resolution by at least fifty percent.”
David Palma, DevOps engineer at Craftsy says “with the Transmogrifier, I save a good 5-10 minutes of trying to search for all the necessary documentation. There is no longer stress associated with having to obtain information from disparate places, and this has been extremely beneficial for the team.”
NCR, the global leader in consumer transaction technologies, said “The VictorOps Transmogrifier allows our teams to create flexible alerts based on complicated situations that we never could easily solve before. The result is a swifter approach to pressing problems using an existing tool we already love.”
“The Transmogrifier is an incredibly powerful and flexible tool,” said Jeremy Welch, services engineer, Entrust._ “By using the annotation functionally, knowledge is no longer in one person’s possession. If a problem arises, we are confident the person on-call will have all the information they need whether they’ve never seen the problem before, or they have dealt with it 100 times.”_
Improving time-to-resolution is more than just fixing documentation challenges, it’s also about addressing alerts before they escalate. With our transmogrifier feature, organizations can transform how alerts behave so they can sort through the noise and get to what’s important.
Let us know how the transmog has changed the way you work in the comments below!