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If the IT industry were a religion, ITIL would be its sacred text – or at least one of them. Like a sacred text, ITIL...

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Dylan Klausing February 19, 2020

“Data-driven.” It’s a somewhat vague term you hear across all industries and disciplines. Oftentimes, teams find themselves with either too much data and no way...

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Working for VictorOps, and now Splunk, has allowed me to experience the on-call process from several distinct angles. And, working in a customer-facing role, I’ve...

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Incident response tools are most often used for production applications. But, their benefits can extend far beyond that, well through the entire application development and...

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Whether you still work within a NOC or not, IT operations, technical support and DevOps-minded engineers are constantly looking for better ways to collaborate and...

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When service degradation and service outages go from bad to worse, it’s an awful feeling. It’s bad enough that something broke in general. But, P4...

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Artificial Intelligence (AI) is a loaded term. While “Strong AI” – technology that can simulate and even surpass human brain activity – is still a...

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How you build your application absolutely impacts the lives of those in charge of supporting it. This isn’t a correlation we generally make, but thinking...

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Scott Fitzpatrick December 16, 2019

By now, every IT professional in a software development organization has heard of DevOps. Though the definition can vary greatly depending upon the source, DevOps...

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Theo Despoudis December 13, 2019

Over the past few years, cloud computing has enabled agile, dynamic management of software and hardware components, on-demand. Nowadays, we can define our desired infrastructure...

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