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At first glance, site reliability engineers (SREs) might look distant from customer needs. Because SREs often focus on DevOps and IT problems of nearly all...

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What’s the best IT monitoring software of 2020? It’s an interesting question. IT monitoring could mean a whole lot of things to a whole lot...

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Critical application errors and infrastructure incidents are bound to happen. Highly interconnected systems, microservice architectures and containers mean developers, sysadmins, technical support and IT security...

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Dan Holloran March 20, 2020

Site reliability engineering (SRE) isn’t a new concept or role. But, it isn’t old either. With the growth in Agile, DevOps practices, and remote engineering...

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Scott Fitzpatrick March 18, 2020

One aspect critical to a development organization’s application quality is the implementation of a high-functioning incident response strategy. That being said, achieving efficiency in the...

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Scott Fitzpatrick March 10, 2020

Two categories a software organization should always strive to improve in are application quality and incident response. Data analysis is one manner in which such...

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The discussion about incident management tends to focus on what happens in real-time, when an incident is actually occurring. To a degree, that makes sense;...

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Mike Mackrory February 28, 2020

The connection between an application and SQL database raises some interesting and complicated challenges when the time comes to update your schema and maintain a...

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2020 is set up to be a big year for DevOps. In 2019’s list of top DevOps tools, we showcased a few popular tools that...

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If the IT industry were a religion, ITIL would be its sacred text – or at least one of them. Like a sacred text, ITIL...

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