Showing On-Call Posts

Incident Preparation: Uptime Is No Guarantee Blog Banner

Working to prevent downtime is a never-ending battle. But no matter what you do, in today’s era of continuous deployment and integrated services, uptime is...

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Checklist For Running Your Runbook Documentation Blog Banner

Runbooks, sometimes referred to as playbooks, are standardized documents containing information and procedures for resolving common IT or DevOps incidents. Runbooks walk through the steps...

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Core Tenets of a DevOps Culture Blog Banner

DevOps isn’t a specific role or responsibility, it’s an ideology. There’s no specific process or set of tools that leads to a successful implementation of...

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Practical Tactics for Improving DevOps and IT Alert Automation Blog Banner

Alert automation might sound too good to be true–especially if you’re using some type of homegrown alerting solution. IT teams need to know there’s a...

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How to Improve Incident Management Processes Blog Banner

End-to-end incident management is only achieved through the continuous improvement of your people, processes, and technology. There’s no one-size-fits-all system that achieves every team’s desired...

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Using Incident Data to Proactively Avoid On-Call Disasters Blog Banner

Proactivity is essential to success in any business or operation. Incident management and on-call response is no exception. Your employees and customers will thank you...

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The Incident Management Handbook Blog Banner

Incident management isn’t a straightforward, one-size-fits-all process. Every organization is built upon different infrastructure—technologically, culturally, and personnel-wise. And with the growing popularity of integrated systems...

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How Workiva Built a Culture of Devops and SRE Banner

Creating a DevOps environment of collaboration, code ownership, and accountability inherently helps teams build on SRE efforts. We spoke with Mike, an SRE Manager at...

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Fix Issues Faster: Dev Ops Outage Collaboration Blog Banner

You’ll always want to be more proactive than reactive when it comes to incident management. But, unknown unknowns will always exist, so it’s important to...

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Understated-Downtime-Costs-Blog-Banner

I’m not completely sure everyone knows the real costs of downtime—and it’s a helluva number… In fact, DevOps.com conducted a study showing that Fortune 1000...

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