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Many teams build piecemeal alert routing and incident management solutions to help them get some type of on-call system in place. Or, they look into...

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Have you been on-call? If you have, you understand the anxiety, the frustration and the confusion involved with it. And, if you haven’t been on-call...

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Critical application errors and infrastructure incidents are bound to happen. Highly interconnected systems, microservice architectures and containers mean developers, sysadmins, technical support and IT security...

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Scott Fitzpatrick March 18, 2020

One aspect critical to a development organization’s application quality is the implementation of a high-functioning incident response strategy. That being said, achieving efficiency in the...

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Scott Fitzpatrick March 10, 2020

Two categories a software organization should always strive to improve in are application quality and incident response. Data analysis is one manner in which such...

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The discussion about incident management tends to focus on what happens in real-time, when an incident is actually occurring. To a degree, that makes sense;...

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If the IT industry were a religion, ITIL would be its sacred text – or at least one of them. Like a sacred text, ITIL...

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Dylan Klausing February 19, 2020

“Data-driven.” It’s a somewhat vague term you hear across all industries and disciplines. Oftentimes, teams find themselves with either too much data and no way...

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Dan Holloran February 18, 2020

This question, “What is a DevOps engineer?”, may seem like a simple one if you’ve worked in software development, IT operations or application security for...

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Chris Riley February 14, 2020

Every year I get on some technical kick. These fascinations usually end up being some sort of design pattern or process. In 2020, I’m really...

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