Showing On-Call Posts

Nell Gable March 13, 2019

The New Team On-Call Checklist Blog Banner Image

Efficient DevOps and IT teams are constantly getting better at maintaining a CI/CD pipeline and deploying new code quickly – sometimes thousands of times per...

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Nell Gable March 07, 2019

Things That Suck About Being On-Call Blog Banner Image

Being on-call is a necessary evil for DevOps and IT teams maintaining complex systems in an environment dedicated to CI/CD. Systems will break, services will...

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Dan Holloran February 27, 2019

Breathe: Stress and Critical Incident Management Training Blog Banner Image

Being on-call and responding to incidents in IT and DevOps can be stressful, especially if you’re using piecemeal systems for monitoring, alerting and communication. And,...

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Marlo Vernon February 25, 2019

Machine Learning Opportunities for Incident Management Blog Banner Image

Incident management is one of the most crucial DevOps and IT support processes. So, it’s essential that teams get it right. The costs of downtime...

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Creating a Collaborative On-Call Incident Response Plan Blog Banner Image

At its core, incident response is simple. An alert is sent out according to the rules defined in your monitoring solution, the alert is then...

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Kelsey Loughman February 19, 2019

The On-Call Template Blog Banner Image

Being on-call sucks. Every DevOps or IT operations incident manager has heard or said this at one point or another. But, incidents are inevitable in...

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Dan Holloran February 15, 2019

Getting Developers On-Call (DevOps) Blog Banner Image

The practice of putting developers on-call isn’t new. A lot of startups and even bigger organizations are now getting developers on-call to meet their production...

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Marlo Vernon February 04, 2019

Setting On-Call Schedules and Rotations Blog Banner

While we all wish for 100% uptime and no bugs or errors, this is simply not the reality. The rise of continuous deployment and integration...

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Marlo Vernon January 30, 2019

ITIL Problem Management Lifecycle Blog Banner Image

ITIL (or Information Technology Infrastructure Library) is a set of best practices focused on delivering IT services aligned with business requirements. ITIL problem management is...

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Dan Holloran January 10, 2019

Incident Lifecycle Coordinator Blog Banner

Managing the incident lifecycle boils down to a few simple things – detecting incidents quickly, investigating the cause(s) of an incident, rapid response, incident resolution...

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