VictorOps Case Study: Creating a Salesforce Integration with our Alert Ingestion API

Wait. A case study about our own company? Is this a perfect example of us drinking our own Kool-aid? Yes. But, in our defense, it’s also a perfect example of how we used our own API to create an integration with our service that we needed as an internal tool. So how did a non-programmer go about making this happen? Was it magic? No. This all came about because someone wasn’t afraid to ask questions. And that someone is Nate. Nate is on the ops team…
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Scenes from a Boulder Startup Holiday Party

We’re a tight-knit startup community here in Boulder. And when it’s time to celebrate, we do it the right way. Last night was the Boulder Startup Holiday Party and everyone was out in force to deck the halls. With a tree-decorating competition, a Toys for Tots gift donation and lots of adult beverages, there was no shortage of holiday cheer. VictorOps was proud to have been a sponsor of such fun. And in case it wasn’t glaringly obvious, we won the tree-decorating competition. Pretty sure…
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First Agile, now DevOps?!

When I joined Rally Software in 2006, the concept of agile software development was still relatively progressive, even though the Agile Manifesto had been published in 2001. Today, aside from debating the merits of one instantiation of agile practices over another, few would question the benefits or why most software-driven organizations are in some phase of implementation. One of the key benefits of agile is bringing the right features to market faster. But accelerating time to market is only possible if you’re able to effectively…
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Holiday Hacks Wanted

This time of year means two things: lots of time out of the office and lots of time spent with family. Both of these activities can leave you looking for something else to do, so if you grow weary of buying presents or conversing with Grandma, perhaps you’d be interested in doing a little holiday hacking? (We’re willing to pay you for your efforts!) Now that we have your attention, you should know that Javier Segura took us up on our challenge over Thanksgiving and…
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Alert Ingestion API Now Available!

When VictorOps launched its Alpha and Beta program, our initial offerings included a bi-directional Nagios plug-in and a Pingdom integration. But very quickly into the launch of the VictorOps service, the most requested feature became an alert ingestion API. This made total sense to us. Providing an API that allows ops teams to connect a wide variety of monitoring systems into the VO alert timeline and incident management platform will dramatically increase the number of companies that can sign up for the beta program. Our…
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Most Companies Not Satisfied with their Alerting Tools

An interesting survey published by StackDriver and PagerDuty, sourced from data collected at the AWS:reinvent conference, suggests that almost 70% of people that were polled are dissatisfied with their alerting tools. This report resonated with us for obvious reasons. We have been talking with Alpha and Beta customers for months about their dissatisfaction with present offerings. What we hear is that current solutions don’t really help to solve the problem but rather just tell folks they have a problem. In a previous post, I talked about the…
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Launching AWS Cloudwatch Integration at AWS re:Invent 2013 Conference

The VictorOps crew headed to Vegas in order to launch our newest integration and to join the conversation happening at AWS re:Invent. It proved to be a great show for us and our Cloudwatch integration was well-received by those in attendance. We did over 400 demos of the product and got to see the excitement in people’s eyes as the genius of our platform clicked. OH at booth quite frequently: “This is really smart” and “Why hasn’t someone done this before?” The idea of situational…
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Defrag 2013: The Conference of Big Thinkers

Defrag, currently in it’s seventh year, presents itself as an opportunity to accelerate that ‘Aha’ moment and we’re proud to say that we’ve been big fans since the beginning. There has been massive growth in the conference, both in terms of attendees and exhibitors. Thought leaders, influencers and all those looking to change the world were present in Broomfield, Colorado this week, representing companies ranging in size from IBM to the smallish startups making waves in the space. VictorOps was excited to meet those at…
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The Distinction Between Alerting and Collaboration

Continuing on from the first part of my post, I wanted to dig in a bit and talk about the differences between alerting and collaboration. The VictorOps platform is built to provide functionality in all phases of the Incident Lifecycle. Alerting and Acknowledgment: As stated, about 10% of incident resolution is tied back to incident identification and routing, enacting company and individual escalation policies and finally contacting the correct individual via their desired contact method. Easy to use and integrated mobile apps help reduce the effort…
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The Myth of Alerting Services in IT

When VictorOps is compared to PagerDuty, that comparison is understandable on the surface. Both services allow on-call team scheduling and rotation, both services will notify you of an incident in your IT infrastructure, both allow for escalation. In short, both systems will “tell you that you have a problem”. The difference however, is that VO is a Collaborative platform, not just an Alerting platform. Our vision is to be “in the fight” and actually help teams resolve problems faster. Simply put, our mission will be…
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