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Complex infrastructure, distributed systems, CI/CD, and Agile development practices are changing the way we build and maintain services. Teams are building more in a shorter...

In DevOps, ITSM, and the ITIL framework, outlining the differences between incident management and problem management is imperative. But, by acknowledging the current industry-standard definitions...

Being a DevOps team manager is less about management and more about empowerment. By nature, the DevOps lifecycle encourages CI/CD, speed, and reliability, but it’s...

Runbooks and playbooks are essential to driving collaborative on-call response and incident management. Especially as teams scale, new on-call teammates need to have resources that...

A stream of constant alerts leads to confused teams and slow incident response. Incident management solutions with effective alert routing, context, and prioritization help reduce...

With the advent of React 16.3, the Context library has finally been properly released and documented. Since its release, I have heard “Why are we...

It’s the most wonderful time of the year. It’s November, meaning the holiday season is upon us. And we’ll be kicking it off with Thanksgiving,...

Following Splunk’s acquisition of VictorOps in June, our teams have been working toward a tightly-integrated solution for monitoring and incident management. So, over the past...

Taking on-call responsibilities, responding to incidents, and remediating those incidents takes organization and preparation. Without a plan for navigating an alert when it comes in,...

Being on-call doesn’t have to be so bad. Effective incident management processes and tools help your team collaborate and will lead to less confusion and...