The Victor’s Blog

Sarah Waldner January 31, 2018


Management comes with certain headaches. The transition from “in the weeds” to “people and processes” (even if you’re able to keep technical tasks) adds a new dimension of complexity. Using tools to simplify your managerial tasks makes you happier and improves the working lives of other employees. If you’re managing...

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Amanda Boughey January 25, 2018


We sat down with Jason Hand, author of ChatOps – Managing Operations in Group Chat, to discuss the progression of ChatOps since his book was published in August 2016, including the struggle many organizations faced getting up to speed. Continue reading to see how far ChatOps has grown. Q: What’s...

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Amanda Boughey January 22, 2018


The path to streamlined incident management is different for everyone. We all care about minimizing downtime, keeping customers (and bosses) happy, and creating a firefighting experience that isn’t totally miserable. But what you prioritize—and how you ultimately streamline your incident management—will differ between teams. At VictorOps, we’ve divided incident management...

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Hannah Klemme January 11, 2018


Continuous delivery (CD) and continuous improvement (CI) are established realities for many teams. For others, these concepts represent a significant milestone on their DevOps and Agile journey. As teams adopt tools that enable CI/CD, they often forget the impact of high change rates on infrastructure and on-call teams. How you...

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Amanda Boughey January 09, 2018


When a new on-call process is first introduced at a company, it can be a bit contentious trying to figure out who should fill the on-call role. Many people shy away from the idea that developers and other stakeholders should hold a seat in the on-call rotation, but that is...

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Amanda Boughey January 02, 2018


Curious about the state of on-call, but don’t have enough time to read an eBook? Don’t worry. We’ve gathered the important stats in one place for your skimming pleasure. Here’s What We Learned. DevOps is still new, and so is mature incident management. In fact, almost 75% of respondents have...

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Amanda Boughey December 21, 2017


Being on-call during the holidays can suck. You worry about downtime, missed alerts, alerts lacking important details or runbooks, and the added worry of alerts taking over your holiday festivities. Let’s be honest, an alert during the dreaded in-law dinner might be a welcomed distraction, but push that alert back...

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Beau Christensen December 20, 2017


TL;DR By the Numbers AWS re:Invent is the largest cloud vendor conference on the planet, and it just keeps getting bigger. The lines were as long as ever, and it will be a challenge for Amazon to maintain the scale of this conference in the future.It’s still the place to...

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Jessica Kahn December 19, 2017


In 2017, software kept eating the world, and VictorOps kept arming the people who deal with the mess. We doubled the size of our engineering team and tripled the size of our product team. Velocity went way up, in more ways than one. Engineering day at the track Speaking of...

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Matthew Boeckman December 13, 2017


The Readiness phase of the Incident Lifecycle is the time a team spends focused on learning—about incidents, systems, and themselves. In Readiness, we move the Analysis phase forward into actionable steps to improve. This may be inclusive of architecture and application changes, creating or updating runbooks, or Game Days. Game...

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