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Zachary Flower April 14, 2020

Stuff breaks, it’s inevitable. People make mistakes, technology breaks down, and processes aren’t infallible. But, when incidents happen, what can we do about it? What...

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The discussion about incident management tends to focus on what happens in real-time, when an incident is actually occurring. To a degree, that makes sense;...

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Chris Riley February 14, 2020

Every year I get on some technical kick. These fascinations usually end up being some sort of design pattern or process. In 2020, I’m really...

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DevOps and IT operations teams rely on visibility across disparate applications and infrastructure in order to know when a complete service is healthy and when...

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Modern Agile practices and DevOps methodologies are leading to faster feature releases even though systems are becoming more complex. With high velocity comes more change...

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In the traditional IT Infrastructure Library (ITIL) approach to IT service management (ITSM) and IT operations, root cause analysis is required for effective incident management....

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Ishikawa’s fishbone diagram is a method for visualizing and analyzing nearly any problem to find the root cause of an issue. According to TechTarget, the...

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IT incidents from active directory, account deletion, printer not printing, and monitor flickering to software development incidents such as application delivery and code merge issues...

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In many organizations, DevOps, IT, SRE and operations teams can become laser-focused on reducing MTTA through improvements to real-time collaboration and visibility. While optimizing the...

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Dan Holloran February 14, 2019

Post-incident reviews, commonly called post mortem reports are a critical and highly understated process of the incident lifecycle. DevOps-centric teams simply can’t improve without retrospective,...

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