IT incidents from active directory, account deletion, printer not printing, and monitor flickering to software development incidents such as application delivery and code merge issues...

In many organizations, DevOps, IT, SRE and operations teams can become laser-focused on reducing MTTA through improvements to real-time collaboration and visibility. While optimizing the...

Post-incident reviews, commonly called post mortem reports are a critical and highly understated process of the incident lifecycle. DevOps-centric teams simply can’t improve without retrospective,...

Proactive incident management begins with continuous improvement of processes, people, and technology. DevOps and IT teams need to track key performance indicators (KPIs) over time...

Preparation is the key to effective on-call management and faster incident remediation. From our State of On-Call Report, we found that incident response, on average,...

The world of defined roles for site reliability engineering (SRE) is relatively new. The principle was first defined and implemented by Ben Treynor, VP of...

Working to prevent downtime is a never-ending battle. But no matter what you do, in today’s era of continuous deployment and integrated services, uptime is...

Runbooks, sometimes referred to as playbooks, are standardized documents containing information and procedures for resolving common IT or DevOps incidents. Runbooks walk through the steps...

Finding the most effective way to manage incidents in your organization is dependent on two things: 1) The maturity of your product and, 2) the...

Incident management isn’t a straightforward, one-size-fits-all process. Every organization is built upon different infrastructure—technologically, culturally, and personnel-wise. And with the growing popularity of integrated systems...