Last year, we launched the first ever State of On-call survey. We asked about tools, setting up on-call rotations, what team members are involved and what happens after the incident gets resolved…among other things. We got 500 responses and in the process, learned a lot about what people are doing to handle the challenge of on-call management.
A few key takeaways from 2014’s results:
In an effort to see if on-call is getting any better for anyone, we’re conducting the survey again this year. Because what fun is data if you can’t start picking out patterns, checking out year-over-year changes and looking for trends?
Our predictions for this year’s results…
— less folks are using homegrown monitoring and on-call systems because more options are now available off the shelf
— more organizations will report as having moved their infrastructure (or large parts of it) to the cloud
— an increase in the adoption of DevOps practices, especially when it comes to sharing the load of being on-call
— ChatOps will play a bigger role in how organizations do their incident management
— runbooks and collaboration will continue to be the two biggest factors in solving problems faster
— a decrease in the number of people saying on-call is getting worse (hopefully!)
If you’d like to help the cause, we’d love for you to take a few minutes to answer questions about being on-call. You can access the survey by clicking on the image above or by clicking here. We’ll be choosing one lucky winner from all the respondents to win a BB-8 from Sphero.
Check back in December when we release the 2015 State of On-call Report. We’ll be hosting a few webinars to discuss the results and if you filled out the survey, you’ll get a copy of those results to check out for yourself. Stay tuned and thanks in advance for your help!