Case Study: Skyscanner is Flying High with VictorOps and Monitis

When our friends at Monitis wanted to include us in a case study they wrote featuring Skyscanner, we said of course. In fact, we published this Skyscanner case study: Alerting Beyond Ops Metrics, last year. This write-up, written by Monitis, showcases how Skyscanner benefited from the VictorOps/Monitis integration, to speed incident detection and response time. Skyscanner: one of the world’s best travel sites Skyscanner is a global metasearch engine that specializes in helping customers find comparisons for flights, hotels, and car rentals and a growing number…
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Case Study: How VictorOps Fuels Cage Data’s Client Satisfaction

Cage Data, a DevOps consulting firm and Managed Service Provider (MSP), helps clients like Charter Oak Financial Group and Bio-Techne build product delivery processes that rival the likes of fast-moving tech companies. Based in Wallingford, CT, right near the insurance capital of Hartford, the company is perfectly positioned to bring a progressive mindset to a big enterprise audience.

 Dave Long, Director of Development says, “Many local insurance companies and other large enterprises are looking at what’s coming out of Silicon Valley and other startup hubs,…
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Signiant Case Study: Integrating VictorOps to Improve Workflow

Prior to VictorOps Prior to implementing VictorOps, we received alerts primarily from a Nagios deployment using email notifications. As we grew to more services though, we found we were also receiving alerts from Papertrail (our log aggregation), AWS CloudWatch and Pingdom. Trying to redirect these alerts appropriately was an almost impossible task – especially as we added more members to our team. Enter our Savior – VictorOps After evaluating VictorOps and a couple of other on-call management solutions, it quickly became a “no-brainer” that VO was…
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Skyscanner Case Study: Alerting Beyond Ops Metrics

Here at Skyscanner Engineering, we are serious about our metric collection and alerting solutions. We track every aspect of our network, application performance, service uptime, and higher level business metrics using various tools. We leverage AWS Cloudwatch to keep track of our cloud. We track partner performance, and even our SaaS tools. From an engineering perspective VictorOps has been an easy sell to our organization. Most are thankful to have an easy-to-use alerting platform. We make use of VictorOps throughout the workday and during out of hours on-call ROTAs. We can on-board new users to the…
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Sophicware Case Study: VictorOps Helps to Thwart Attacks

Sophicware manages cloud infrastructures on behalf of its customers and serves as an early warning system for customers and cloud providers alike. VictorOps helped improve the company’s time-to-resolution from hours after a potential attack to within minutes. In the words of founder Jurnell Cockhren, here’s how they did it… “VictorOps is on-call management with a focus on actually solving the problem.” Let’s say it’s 1:30 am when I get an alert. I acknowledge the alert on my phone in a couple seconds. The VictorOps timeline…
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Titans Group Case Study: VictorOps Saves Us Money

Titans Group develops and distributes value-added services in 17 countries through cable providers and mobile carriers. Its infrastructure team supports many development teams, many product lines, and a lot of alerts. Infrastructure and Operations Manager, Caio Wendel, sought a better way to monitor systems and alert the team, especially on nights and weekends. That’s when they found VictorOps… “You don’t need to hire a NOC – just get VictorOps.” I don’t want to pay someone to watch my systems all night while they play video…
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Titans Group: VictorOps Makes Incident Management Simple

“You don’t need to hire a NOC – just get VictorOps.”

I don’t want to pay someone to watch my systems all night while they play video games. With VictorOps, I don’t have to pay the night shift or overtime. I don’t need to have a person or a team sitting there monitoring our systems 7 days a week just to look at one string. VictorOps saves us money, and it’s much more efficient because it alerts the right person quickly.
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Oceanwide Case Study: Improving the On-call Reality

Oceanwide is a leading property and casualty insurance software vendor which services enterprise clients on a global basis. It’s solutions are delivered on a SaaS basis and as such, it has to deliver 24/7/365 availability and aggressive service levels. When COO, Jonathan Victor and Production Operations Project Manager, Louay Chamma decided to ditch the “pager mentality”, they turned to VictorOps. In this case study, they share how they improved the on-call reality for their team… Pagers suck, and we knew we could do way better.…
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Oceanwide Case Study: VictorOps Increases Efficiency and Responsiveness

“Pagers suck, and we knew we could do way better.” Before VictorOps, we had a pager that would circulate among the team on a weekly basis. If ever there was a reason to escalate during or after business hours, we would email the pager. A constant problem was that depending on which system the alert came from, the text was often cut off and some messages would get dropped entirely because there were images. Data coming through to the engineer on-call was very inconsistent. The…
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Control Call Case Study: Leveraging the Feature Internally

We are big believers in using the tool we’re building. That being the case, we sat down with our Senior Software Engineer, Dan Hopkins, to conduct a Control Call case study and learn about how VictorOps has been leveraging the feature internally. When do you determine that a Control Call needs to be initiated? Sometimes when an issue arises, you need a level of synchronous communication that you can’t quite get with chat, texting etc. With notifications popping up in your browser, and alerts hitting…
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