Oceanwide Case Study: VictorOps Increases Efficiency and Responsiveness

“Pagers suck, and we knew we could do way better.” Before VictorOps, we had a pager that would circulate among the team on a weekly basis. If ever there was a reason to escalate during or after business hours, we would email the pager. A constant problem was that depending on which system the alert came from, the text was often cut off and some messages would get dropped entirely because there were images. Data coming through to the engineer on-call was very inconsistent. The…
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Control Call Case Study: Leveraging the Feature Internally

We are big believers in using the tool we’re building. That being the case, we sat down with our Senior Software Engineer, Dan Hopkins, to conduct a Control Call case study and learn about how VictorOps has been leveraging the feature internally. When do you determine that a Control Call needs to be initiated? Sometimes when an issue arises, you need a level of synchronous communication that you can’t quite get with chat, texting etc. With notifications popping up in your browser, and alerts hitting…
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Top 9 Control Call Best Practices

When an outage occurs, it’s all hands on deck until the problem is solved. In the event a problem is defined as high impact, and requires a response that is above and beyond that of a normal incident, it may be time to start a Control Call. Control Calls can be integral to speedy resolution, so here’s a nifty checklist of control call best practices you can add to your team’s Standard Operating Procedure for the next time you really need it. Enjoy. Have a…
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Introducing In-App Control Call Feature

This is an interesting world we live in as it relates to communication. We spend the majority of our lives in our chat platform du jour, not verbally communicating unless we ‘absolutely have to.’ I get it. I’m one of you – to the extent that I believe unscheduled phone calls are down right rude. But here’s the deal – as it relates to solving critical problems, 56% of those surveyed in our State of On-Call Report still use conference calls to remediate large problems,…
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