NuoDB Case Study: Supporting Support Folks After-Hours

NuoDB is a next generation distributed database company. As the Director of Customer Solutions at NuoDB, Duke Adamonis is responsible for making sure customers get a real live human response within minutes – whether it’s 1 p.m. or 1 a.m. That’s why Duke put his Technical Support team on VictorOps. We talked with him for this case study about how (and why) he did it.

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NuoDB Case Study: Supporting Support Folks After-Hours

NuoDB is a next generation distributed database company. As the Director of Customer Solutions at NuoDB, Duke Adamonis is responsible for making sure customers get a real live human response within minutes – whether it’s 1 p.m. or 1 a.m. That’s why Duke put his Technical Support team on VictorOps. We talked with him for this case study about how (and why) he did it. “The problem is when people forget that one special phone number you gave them for emergencies…” The biggest problem with…
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