Oceanwide Case Study: Improving the On-call Reality

Oceanwide is a leading property and casualty insurance software vendor which services enterprise clients on a global basis. It’s solutions are delivered on a SaaS basis and as such, it has to deliver 24/7/365 availability and aggressive service levels. When COO, Jonathan Victor and Production Operations Project Manager, Louay Chamma decided to ditch the “pager mentality”, they turned to VictorOps. In this case study, they share how they improved the on-call reality for their team… Pagers suck, and we knew we could do way better.…
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Oceanwide Case Study: VictorOps Increases Efficiency and Responsiveness

“Pagers suck, and we knew we could do way better.” Before VictorOps, we had a pager that would circulate among the team on a weekly basis. If ever there was a reason to escalate during or after business hours, we would email the pager. A constant problem was that depending on which system the alert came from, the text was often cut off and some messages would get dropped entirely because there were images. Data coming through to the engineer on-call was very inconsistent. The…
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