As IT systems grow more complex, the occurrence of incidents is now a question of when, not if. With the cost of downtime already a significant issue, effective incident management is an essential business focus.
This 29 page eBook has been created to help maximize the effectiveness of your incident management process. Written by Matthew Boeckman, an experienced engineering executive, it explores the nuances of on-call management and provides a common framework and vocabulary for mastering incident management practices.
Download your copy now to:
- The latest in incident management theory and practice
- An outline of the ideal after action process
- Guidance to ensure alerts are actionable, and the team member who is alerted is equipped to act on it
- Suggestions for ideal on-call team structure organization and assigned roles