As IT systems grow more complex, the occurrence of incidents is now a question of when, not if. With the cost of downtime already a significant issue, effective incident management is an essential business focus.
This 29 page eBook has been created to help maximize the effectiveness of your incident management process. Written by Matthew Boeckman, an experienced engineering executive, it explores the nuances of on-call management and provides a common framework and vocabulary for mastering incident management practices.
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The 2016/17 State Of On-call
Fast recovery is awesome. On-call misery is not. Over 800 professionals shared a comprehensive picture of life on-call. Their on-call experiences r...Download Now
Incident Management Buyer’s Guide
Learn what modern incident management is and the value it brings to your IT and on-call teams. In the Incident Management Buyer’s Guide, we explor...Download Now
FREE O'REILLY MEDIA REPORT Post-Incident Reviews
Traditional Post-Incident Review (Post-Mortem) techniques don’t work well in modern IT environments. ...Download Now