The separation of development (Dev) and operations (Ops) has created inherently dysfunctional relationships that mere good intentions cannot mend. At the root of the problem are their different objectives: Developers are rewarded for making new things but not on quality or operational stability, while operations is rewarded for operational stability and predictability. Within these narrow purviews, each regards the other as a barrier to success, and neither is rewarded for achieving the customer experiences that drive business results.
This brief, February 2015 Forrester Research report outlines a first step for application development and delivery (AD&D) professionals in creating a culture of shared success: putting developers on the help desk, where they will create a critical connection between their work and the customer experiences that result.
Why DevOps Matters: Collaborative Transparency in Incident Management
DevOps drives collaboration, transparency, and productivity throughout the entire software delivery and incident management lifecycle. By building ...Download Now
Build the Resilient Future Faster: Creating a Culture of Reliability
Building a DevOps culture of accountability and collaboration improves system reliability and uptime. We’re sharing our own experiences with devel...Download Now
The Incident Management Buyers Guide
Learn more about incident management solutions and the value it brings to any organization looking to minimize downtime—without slowing down innova...Download Now