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As outages and interruptions continue to cost organizations millions of dollars (not to mention the hit on reputation), a streamlined process for incident management needs to become top priority.

This February 2018 Forrester report, The Changing Landscape Of IT Incident And Crisis Management, addresses the new normal for incident management, with recommendations from top vendors and forward-thinking companies already making necessary changes.

Read this report to learn how organizations are:

  • Best responding to incidents
  • Learning from safety-critical practices
  • Utilizing ChatOps

“Modern incident management relies heavily on time-sensitive alerting and acknowledgement, which requires appropriate communication platforms.”

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