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We surveyed over 500 people and asked them about how they’re handling the on-call process. Those who participated dished on everything from the details on logistics (what tools they’re using & who makes up the teams) to whether they’re doing DevOps, Agile or infrastructure automation.

Our findings touch on alert fatigue, ChatOps, the most popular way to access information during a firefight, the % of those doing retrospectives and the most valuable things that teams are doing to solve problems faster.

The State of On-Call dives into the emotion behind the process while shedding light on what pain points still need solving.

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