About Salesforce Desk.com
Salesforce Desk and VictorOps work together to provide cross-functional communication and alerting. Send incidents into VictorOps, alert the proper teams, and escalate issues to the right people. With the VictorOps and Salesforce Desk integration, teams can easily collaborate to resolve issues between multiple channels.
Get Started With This Integration
Documentation for your Salesforce Desk.com integration
Download the VictorOps App for Android
Download the VictorOps App for iOS
Manage incidents and communicate from end-to-end through Salesforce Desk and VictorOps. Devs, Ops, IT, and CS teams can collaborate to identify, diagnose, resolve, and inform customers of incidents. People can communicate across multiple devices and channels (email, chat, mobile app, text messaging, etc.) while receiving contextual alerts and data in order to remediate incidents from anywhere.
Improve communication to spend less time resolving issues and more time building new products or features.
Incident Management Meets ChatOps
- Organized ticketing, routing, and escalation ensures the right information gets to the right people in a timely manner to expedite incident detection and resolution
- Communicate internally across multiple teams and externally with customers in one streamlined workflow
- Provide contextual alerts, communicate information quickly across multiple channels, and speedily inform customers of pertinent issues
See Salesforce Desk.com and VictorOps Integration In Action