Zendesk is an engaging, flexible ticketing and collaboration platform. Integrated with VictorOps, cross-functional teams can easily work in both the VictorOps timeline and Zendesk. Easily manage incident workflow and communication between developers, operations support teams, and customer service.
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Between VictorOps and Zendesk, cross-departmental teams can collaborate on incident detection, diagnosis, resolution, and customer outreach. In VictorOps, receive contextualized incident alerts and data, and communicate through both Zendesk and the VictorOps timeline. Manage tickets and incidents bi-directionally to improve your end-user’s experience and track key performance indicators from incident detection to incident remediation.
Collaborative Ticket and Incident Management
- Trigger alerts, acknowledge, and resolve incidents bi-directionally between the VictorOps timeline and Zendesk
- Manage internal team and external customer communication through one simple, defined workflow
- Collaborate and share contextual information through multiple communication channels with cross-functional teams
- End-to-end customer experience tracking with detailed Zendesk metrics and incident/on-call reports in VictorOps
See the VictorOps and Zendesk Integration in Action