Zendesk is an engaging, flexible ticketing and collaboration platform. The VictorOps and Zendesk integration makes it so cross-functional teams can easily work in both the VictorOps timeline and Zendesk. Easily manage incident workflow and communication between developers, IT, operations support teams, and customer service. Integrate Zendesk with VictorOps to create a holistic, end-to-end incident and ticketing management system.
Get Started With This Integration
Documentation for your Zendesk integration
Download the VictorOps App for Android
Download the VictorOps App for iOS
The VictorOps and Zendesk integration helps cross-departmental teams collaborate on incident detection, diagnosis, resolution, ticket management, and customer outreach. In VictorOps, receive contextualized incident alerts and data, and communicate through either VictorOps or Zendesk with the integration.
Create cross-functional collaboration between IT, DevOps, and Support teams. The VictorOps and Zendesk integration lets you bi-directionally manage tickets and incidents to improve the end-user’s experience and track key performance indicators–from incident detection to incident remediation.
VictorOps and Zendesk Integration: Collaborative Ticket and Incident Management
- With the Zendesk integration, you can trigger alerts and bi-directionally acknowledge and resolve incidents in either VictorOps or Zendesk
- Manage internal team and external customer communication through one simple, defined workflow
- Receive alerts, create incidents, and collaborate around contextual information through multiple communication channels with cross-functional teams
- End-to-end customer experience tracking with detailed Zendesk metrics and incident/on-call reports in VictorOps
See the VictorOps and Zendesk Integration in Action