• Focused commitment on providing our customers with the best support in the industry, bar none.
  • Communicate clearly and patiently with a wide variety of both internal and external customers via phone, chat, email and social media.
  • Poses a general technical aptitude combined with the ability to logically and efficiently troubleshoot customer issues.
  • Identify customer issues; research answers; guiding client through solutions in an efficient, accurate and professional manner.
  • Improve product design by listening to customer feedback, identifying and clearly defining problems and recommending changes.

Requirements: A customer service advocate that puts the customer experience above everything else.

  • Ability to work in a team environment.
  • Possess and apply critical thinking skills as it pertains to troubleshooting technical and non-technical issues.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills and displays the ability to multi-task efficiently.
  • Ability to work in a fast paced environment and handle stressful situations.
  • A BA from an accredited University or comparable Military Service.

Qualified applicants can direct their queries to jobs@victorops.com.

View other job postings.