2016-2017 State of On-Call

Over 800 professionals shared a comprehensive picture of life on-call. Their on-call experiences range from highly evolved to completely dysfunctional. Where...
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ChatOps – Managing Operations in Group Chat

Incident Management Buyer’s Guide

Rapid evolution in the way the world delivers software has put enormous pressure on today’s on-call teams. The realm of “IT”...
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Making the Case for Real-Time Incident Management

On-Call Firefight Survival Guide

Did you know that being on-call can cause something called Phantom Vibration Syndrome? PVS anyone? Or that there is scientific evidence...
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The How and Why of Minimum Viable Runbooks

The State of On-Call Report 2015

How DevOps Plays into the Incident Lifecycle

We updated our Incident Lifecycle guide to include more DevOps, specifically in regards to how the main tenets of the DevOps...
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The Challenge of Onboarding

Training new members of your team takes time and energy to be done correctly. You can’t simply throw the new person...
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Incident Lifecycle Guide

Being on-call is more than just scheduling. See how VictorOps can help you through each phase of the incident lifecycle -...
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Forrester Brief | Put Developers On The Front Lines of App Support

This brief report outlines a first step for application development and delivery (AD&D) professionals in creating a culture of shared success:...
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The Executives’ Guide to Common IT Issues

Our Executives' Guide gives you a comprehensive overview of the many challenges that go into modern IT infrastructure and provides tips...
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State of On-call 2014

We surveyed over 500 people and asked them about how they're handling the on-call process. Those who participated dished on everything...
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Blameless Post-Mortems

You may already be doing post-mortems but are you performing them in a way that takes blame out of the process?...
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Everything You Ever Wanted To Know About Post-Mortems But Were Afraid To Ask

What is a post-mortem and how do you conduct them? What are the benefits of doing them? Who should be involved...
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Post-Mortem Fail

You may already be doing post-mortems but are you performing them in a way that takes blame out of the process?...
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Putting Devs On-Call: How to Empower Your Team

DevOps is all about breaking down the silos between teams and one of the best ways of doing this is to...
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