Downtime isn’t a question of if, but when. That being the case, it’s necessary to have a game plan in mind for when your system goes down. And it’s better if that game plan is one you come up with BEFORE the you-know-what hits the fan.

We’ve included some numbers about the cost & frequency of downtime but most importantly, we share 5 tips – written by our own Sr. Director of IT – to help you deal during the firefight: