A small sampling of the HUGE amount of data we collected (over 600 responses in all!) from those people doing the hard job of being on-call, or managing teams of on-call engineers.
We asked about all different aspects of the on-call process – everything from how they’re setting up their on-call teams, what monitoring tools they’re using, how they’re getting notified of critical incidents, what tools are most important during the firefight, how often they perform post-mortems, and on and on.
You get the point.
There’s a lot of good information in the entire report but here’s just a teaser…