We worked with our friends at Statuspage.io to come up with this list of communication failures. When you’re in the middle of a firefight, effectively communicating may fall lower on your list of priorities. But it shouldn’t – especially since effectively communicating with stakeholders is the one sure thing you can do to buy yourself both time and good will.

Some of these failures we’ve seen from afar and some, unfortunately, we’ve learned the hard way. By employing our tips, outages don’t have to be such a scary experience.