Why VictorOps is the DevOps Alternative to Opsgenie

Looking for an alternative to Opsgenie? VictorOps makes on-call suck less. Our software features alerting and on-call capabilities tailored to your business. Our collaborative, single-pane-of-glass solution goes further than Opsgenie to get the right people the right information at the right time.


Feature Comparison

VictorOps Opsgenie

On-Call Basics

Both VictorOps and Opsgenie offer all of the essentials for alerting and on-call management. Features include on-call scheduling and alert notifications (via phone, SMS, push, etc.), extendable API and Webhooks.

Optimized Mobile Experience

Opsgenie offers a mobile app as a compliment to their services, but only VictorOps is a mobile-first application. Our native iOS and Android apps support ack and resolve no matter where you are. We give you our complete toolset on mobile, including robust annotations, bidirectional chat and more, so you can quickly resolve issues even when you’re away from your computer.

Rules Engine

Both VictorOps and Opsgenie have notification policies designed to cut down on alert noise and fatigue. However, Opsgenie focuses on alert delay capabilities, while VictorOps enriches and streamlines alerting for improved context, routing, escalation and notifications all in one.

Alert Annotations

VictorOps is the only incident management software that can provide contextually-relevant incident details — quickly. We append critical contextual data including runbooks, graphs and notes. VictorOps equips responders with the info they need for faster ack and resolve regardless of the users experience level.

Built for DevOps

VictorOps is more than just an incident management tool. We’re DevOps software built to support teams in environments where faster and better deploys are the new normal. From bidirectional chat to post-incident reporting, we offer advanced team and system analytics to empower DevOps teams to grow and thrive.

Reporting Capabilities

VictorOps and Opsgenie each offer reports cataloging the stages of the incident lifecycle including mean time to acknowledgement, mean time to resolution and incident frequency reporting. However, VictorOps does more with the data. Our data visualization capabilities are designed with your team members in mind, including on-call reporting that recognizes both individual and group performance and personalized incident frequency reporting.

Post-Incident Documentation

Both Opsgenie and VictorOps offer post-incident reports, but VictorOps also offers a robust pre-configuration capability that allows you to customize and configure reports before the incident occurs. Your team gets personalized logs for every task, conversation and action that occurred — critical insights for DevOps teams looking to minimize the impact of downtime.

Support & Success

Both softwares offer support, but only VictorOps offers 24/7, in-house assistance to all customers via phone, chat and email. We believe all of our customers should have access to our award winning customer success teams to help with implementation and optimization of our product.

Incident Response

What about when an incident is actively occurring? Although both services offer on-call schedules, escalation policies and routing rules, only VictorOps offers a higher level of visibility crucial for rapid response. Our Timeline tool provides an ongoing log of continuous data from all integrated systems, including multi-channel Slack, while the Incident Dashboard surfaces a quick view of what’s misbehaving and who is acting on it.

Basic Integrations

VictorOps and Opsgenie both offer 100+ integrations. You’re covered with essential system monitoring, log management and communication integrations including Amazon Cloudwatch, Grafana, Nagios, New Relic, Slack and Splunk. For custom integrations, VictorOps can integrate with any tool via generic REST and email endpoints.

Chat & Developer Integrations

VictorOps and Opsgenie both support chat integrations but only VictorOps offers native chat capabilities in-app, as well as bidirectional chat capabilities. Plus, VictorOps uniquely offers a multi-channel Slack integration, allowing you to connect back and forth with teams across channels in one dash.

Administrative Functions

Both services provide out-of-the-box administrative functionality to designate users and manage schedules. VictorOps and Opsgenie offer configurable escalation policies and the ability to designate a specific user hierarchy tailored to your business needs. Both also support single-sign-on.

Price to Value

VictorOps offers unlimited SMS and voice, actionable alerts and bidirectional integrations at every price tier, including our Starter package. We offer unlimited API calls and advanced, filter-capable reporting to all tiers. Opsgenie limits SMS and voice notifications as well as the number of API calls allowed on their entry packages. They only allow for rich actionable alerts and customizable/bidirectional integrations at costly pricing, and limit full reporting and analytics to all but their most expensive package.

Feature Comparison

Both VictorOps and Opsgenie offer all of the essentials for alerting and on-call management. Features include on-call scheduling and alert notifications (via phone, SMS, push, etc.), extendable API and Webhooks.

VictorOps

Opsgenie

Opsgenie offers a mobile app as a compliment to their services, but only VictorOps is a mobile-first application. Our native iOS and Android apps support ack and resolve no matter where you are. We give you our complete toolset on mobile, including robust annotations, bidirectional chat and more, so you can quickly resolve issues even when you’re away from your computer.

VictorOps

Opsgenie

Both VictorOps and Opsgenie have notification policies designed to cut down on alert noise and fatigue. However, Opsgenie focuses on alert delay capabilities, while VictorOps enriches and streamlines alerting for improved context, routing, escalation and notifications all in one.

VictorOps

Opsgenie

VictorOps is the only incident management software that can provide contextually-relevant incident details — quickly. We append critical contextual data including runbooks, graphs and notes. VictorOps equips responders with the info they need for faster ack and resolve regardless of the users experience level.

VictorOps

Opsgenie

VictorOps is more than just an incident management tool. We’re DevOps software built to support teams in environments where faster and better deploys are the new normal. From bidirectional chat to post-incident reporting, we offer advanced team and system analytics to empower DevOps teams to grow and thrive.

VictorOps

Opsgenie

VictorOps and Opsgenie each offer reports cataloging the stages of the incident lifecycle including mean time to acknowledgement, mean time to resolution and incident frequency reporting. However, VictorOps does more with the data. Our data visualization capabilities are designed with your team members in mind, including on-call reporting that recognizes both individual and group performance and personalized incident frequency reporting.

VictorOps

Opsgenie

Both Opsgenie and VictorOps offer post-incident reports, but VictorOps also offers a robust pre-configuration capability that allows you to customize and configure reports before the incident occurs. Your team gets personalized logs for every task, conversation and action that occurred — critical insights for DevOps teams looking to minimize the impact of downtime.

VictorOps

Opsgenie

Both softwares offer support, but only VictorOps offers 24/7, in-house assistance to all customers via phone, chat and email. We believe all of our customers should have access to our award winning customer success teams to help with implementation and optimization of our product.

VictorOps

Opsgenie

What about when an incident is actively occurring? Although both services offer on-call schedules, escalation policies and routing rules, only VictorOps offers a higher level of visibility crucial for rapid response. Our Timeline tool provides an ongoing log of continuous data from all integrated systems, including multi-channel Slack, while the Incident Dashboard surfaces a quick view of what’s misbehaving and who is acting on it.

VictorOps

Opsgenie

VictorOps and Opsgenie both offer 100+ integrations. You’re covered with essential system monitoring, log management and communication integrations including Amazon Cloudwatch, Grafana, Nagios, New Relic, Slack and Splunk. For custom integrations, VictorOps can integrate with any tool via generic REST and email endpoints.

VictorOps

Opsgenie

VictorOps and Opsgenie both support chat integrations but only VictorOps offers native chat capabilities in-app, as well as bidirectional chat capabilities. Plus, VictorOps uniquely offers a multi-channel Slack integration, allowing you to connect back and forth with teams across channels in one dash.

VictorOps

Opsgenie

Both services provide out-of-the-box administrative functionality to designate users and manage schedules. VictorOps and Opsgenie offer configurable escalation policies and the ability to designate a specific user hierarchy tailored to your business needs. Both also support single-sign-on.

VictorOps

Opsgenie

VictorOps offers unlimited SMS and voice, actionable alerts and bidirectional integrations at every price tier, including our Starter package. We offer unlimited API calls and advanced, filter-capable reporting to all tiers. Opsgenie limits SMS and voice notifications as well as the number of API calls allowed on their entry packages. They only allow for rich actionable alerts and customizable/bidirectional integrations at costly pricing, and limit full reporting and analytics to all but their most expensive package.

VictorOps

Opsgenie

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