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Looking for an alternative to Opsgenie? VictorOps makes on-call suck less. Our software features alerting and on-call capabilities tailored to your business. Our collaborative, single-pane-of-glass solution goes further than Opsgenie to get the right people the right information at the right time. Interested? Check out our pricing or click the buttons below to learn more about VictorOps.
Both VictorOps and Opsgenie offer all of the essentials for alerting and on-call management. Features include on-call scheduling and alert notifications (via phone, SMS, push, etc.), extendable API and Webhooks.
Opsgenie offers a mobile app as a compliment to their services, but only VictorOps is a mobile-first application. Our native iOS and Android apps support ack and resolve no matter where you are. We give you our complete toolset on mobile, including robust annotations, bidirectional chat and more, so you can quickly resolve issues even when you’re away from your computer.
Both VictorOps and Opsgenie have notification policies designed to cut down on alert noise and fatigue. However, Opsgenie focuses on alert delay capabilities, while VictorOps enriches and streamlines alerting for improved context, routing, escalation and notifications all in one.
VictorOps is the only incident management software that can provide contextually-relevant incident details — quickly. We append critical contextual data including runbooks, graphs and notes. VictorOps equips responders with the info they need for faster ack and resolve regardless of the users experience level.
VictorOps is more than just an incident management tool. We’re DevOps software built to support teams in environments where faster and better deploys are the new normal. From bidirectional chat to post-incident reporting, we offer advanced team and system analytics to empower DevOps teams to grow and thrive.
VictorOps and Opsgenie each offer reports cataloging the stages of the incident lifecycle including mean time to acknowledgement, mean time to resolution and incident frequency reporting. However, VictorOps does more with the data. Our data visualization capabilities are designed with your team members in mind, including on-call reporting that recognizes both individual and group performance and personalized incident frequency reporting.
Both Opsgenie and VictorOps offer post-incident reports, but VictorOps also offers a robust pre-configuration capability that allows you to customize and configure reports before the incident occurs. Your team gets personalized logs for every task, conversation and action that occurred — critical insights for DevOps teams looking to minimize the impact of downtime.
Both softwares offer support, but only VictorOps offers 24/7, in-house assistance to all customers via phone, chat and email. We believe all of our customers should have access to our award winning customer success teams to help with implementation and optimization of our product.
What about when an incident is actively occurring? Although both services offer on-call schedules, escalation policies and routing rules, only VictorOps offers a higher level of visibility crucial for rapid response. Our Timeline tool provides an ongoing log of continuous data from all integrated systems, including multi-channel Slack, while the Incident Dashboard surfaces a quick view of what’s misbehaving and who is acting on it.
VictorOps and Opsgenie both offer 100+ integrations. You’re covered with essential system monitoring, log management and communication integrations including Amazon Cloudwatch, Grafana, Nagios, New Relic, Slack and Splunk. For custom integrations, VictorOps can integrate with any tool via generic REST and email endpoints.
VictorOps and Opsgenie both support chat integrations but only VictorOps offers native chat capabilities in-app, as well as bidirectional chat capabilities. Plus, VictorOps uniquely offers a multi-channel Slack integration, allowing you to connect back and forth with teams across channels in one dash.
Both services provide out-of-the-box administrative functionality to designate users and manage schedules. VictorOps and Opsgenie offer configurable escalation policies and the ability to designate a specific user hierarchy tailored to your business needs. Both also support single-sign-on.
VictorOps offers unlimited SMS and voice, actionable alerts and bidirectional integrations at every price tier, including our Starter package. We offer unlimited API calls and advanced, filter-capable reporting to all tiers. Opsgenie limits SMS and voice notifications as well as the number of API calls allowed on their entry packages. They only allow for rich actionable alerts and customizable/bidirectional integrations at costly pricing, and limit full reporting and analytics to all but their most expensive package.
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In the meantime, check out some of our product integrations or find additional information related to DevOps, incident management and on-call responsibilities on our resources page or blog.