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Why VictorOps is the DevOps Alternative to PagerDuty

VictorOps is incident management software that makes on-call suck less. Unlike PagerDuty, we support streamlined visibility for the systems you co-create, enabling teams to lean into the speed of DevOps at no-nonsense prices.

Feature Comparison

VictorOps
PagerDuty

VictorOps beats PagerDuty in overall value. Small teams can access VictorOps for as low as $5/user, while PagerDuty’s pricing is a minimum of $10/user. The VictorOps value increases for enterprise teams with savings up to $14/user. Then, there’s transparency. Unlike straightforward pricing from VictorOps, PagerDuty elects to “fine-print” key features into a la carte pricing, so users are forced to increase spend with feature releases.

While PagerDuty does offer some machine learning capabilities, it’s centered around notions of eventing or similar incident grouping — and it comes at a price. Only VictorOps has built machine learning with DevOps in mind. Use suggested responders and other insights to pull relevant engineers into the firefight for faster, efficient incident response.

VictorOps
PagerDuty

PagerDuty and VictorOps provide features for basic on-call management. Features include scheduling, notifications (phone, SMS, push, etc.), extendable API, and Webhooks. With VictorOps, these capabilities come standard, so you won’t pay more for things like unlimited notifications.

VictorOps
PagerDuty

Although PagerDuty has a mobile app, it’s missing critical out-of-pocket functionality. Our native iOS and Android apps support on-the-go ack and resolve. With VictorOps, you have complete capability (annotations, bi-directional chat, etc.) to lean into the firefight even when you’re away from your computer.

VictorOps
PagerDuty

Both VictorOps and PagerDuty provide noise suppression to reduce alert fatigue. However, we take a different approach. While PagerDuty takes a manual service-by-service approach, our sophisticated rules engine supports efficient routing to automate and streamline alerting.

VictorOps
PagerDuty

Only VictorOps provides robust incident metadata (i.e., runbooks, graphs, and notes) for contextually-relevant alerts. We append alerting with critical information on both desktop and mobile for a faster ack and resolve, regardless of the responder’s experience level.

VictorOps
PagerDuty

VictorOps supports functionality specifically designed for DevOps environments, bringing transparency and empathy even after you deploy. From bi-directional chat to incident transparency and post-incident documentation, we empower the collaboration and continuous learning required for DevOps to thrive.

VictorOps
PagerDuty

VictorOps and PagerDuty each offer reports relevant to the first few stages of the incident lifecycle including MTTA/MTTR and incident frequency reporting. However, VictorOps provides both highly configurable and actionable reporting, so teams can customize and act upon the data.

VictorOps
PagerDuty

Only VictorOps acts as a black-box recorder before, during, and after an outage. Our pre-configured Post-Incident Review provides critical insights for DevOps teams looking to improve incident response and minimize the impact of downtime.

VictorOps
PagerDuty

While both offerings provide support, we offer 24/7, in-house assistance via phone, chat, and email to all customers—regardless of pricing plan. Our technical customer success team provides guidance for migration, implementation, and optimization to streamline the incident lifecycle.

VictorOps
PagerDuty

Teams can use either option for outage response. However, VictorOps approaches incidents holistically to reduce downtime. With a live system timeline, robust incident context, and post-incident documentation, we empower broad visibility, speedy resolution, and ongoing learning.

VictorOps
PagerDuty

Each solution offers 100+ integrations, including essential system monitoring (Nagios, Sensu, etc.) and log management (Splunk, Grafana, etc.). For custom integrations, VictorOps can integrate with any tool via generic REST and email endpoints.

PagerDuty and VictorOps both support chat integrations (e.g., Slack and HipChat), yet only VictorOps offers bi-directional chat as well as native, in-app chat. Moreover, VictorOps uniquely integrates with GitHub and Jenkins to bring critical SDLC insights into the firefight.

VictorOps
PagerDuty

VictorOps and PagerDuty both provide out-of-the-box administrative functionality to manage people and schedules. Each provides configurable escalation policies, rotations, schedules, teams, and roles, including specific user hierarchy. Both also support single-sign-on.

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