Why VictorOps is the DevOps Alternative to PagerDuty

Looking for an alternative to PagerDuty? VictorOps is incident management software that makes on-call suck less. With VictorOps, you can do more than monitor your problems. Unlike PagerDuty, we support streamlined visibility for the systems you co-create, enabling teams to lean into the speed of DevOps.

Feature Comparison

VictorOps PagerDuty

On-Call Basics

PagerDuty and VictorOps provide features for basic on-call management. Features include scheduling, notifications (phone, SMS, push, etc.), extendable API, and Webhooks. With VictorOps, these capabilities come standard, so you won’t pay more for things like unlimited notifications.

Optimized Mobile Experience

Although PagerDuty has a mobile app, it’s missing critical out-of-pocket functionality. Our native iOS and Android apps support on-the-go ack and resolve. With VictorOps, you have complete capability (annotations, bi-directional chat, etc.) to lean into the firefight even when you’re away from your computer.

Rules Engine

Both VictorOps and PagerDuty provide noise suppression to reduce alert fatigue. However, we take a different approach. While PagerDuty takes a manual service-by-service approach, our sophisticated rules engine supports efficient routing to automate and streamline alerting.

Alert Annotations

Only VictorOps provides robust incident metadata (i.e., runbooks, graphs, and notes) for contextually-relevant alerts. We append alerting with critical information on both desktop and mobile for a faster ack and resolve, regardless of the responder’s experience level.

Built for DevOps

VictorOps supports functionality specifically designed for DevOps environments, bringing transparency and empathy even after you deploy. From bi-directional chat to incident transparency and post-incident documentation, we empower the collaboration and continuous learning required for DevOps to thrive.

Reporting Capabilities

VictorOps and PagerDuty each offer reports relevant to the first few stages of the incident lifecycle including MTTA/MTTR and incident frequency reporting. However, VictorOps provides both highly configurable and actionable reporting, so teams can customize and act upon the data.

Post-Incident Documentation

Only VictorOps acts as a black-box recorder before, during, and after an outage. Our pre-configured Post-Incident Review provides critical insights for DevOps teams looking to improve incident response and minimize the impact of downtime.

Support & Success

While both offerings provide support, we offer 24/7, in-house assistance via phone, chat, and email to all customers—regardless of pricing plan. Our technical customer success team provides guidance for migration, implementation, and optimization to streamline the incident lifecycle.

Incident Response

Teams can use either option for outage response. However, VictorOps approaches incidents holistically to reduce downtime. With a live system timeline, robust incident context, and post-incident documentation, we empower broad visibility, speedy resolution, and ongoing learning.

Basic Integrations

Each solution offers 100+ integrations, including essential system monitoring (Datadog, Nagios, Sensu, etc.) and log management (Splunk, Grafana, Sumo Logic, etc.). For custom integrations, VictorOps can integrate with any tool via generic REST and email endpoints.

Chat & Developer Integrations

PagerDuty and VictorOps both support chat integrations (e.g., Slack and HipChat), yet only VictorOps offers bi-directional chat as well as native, in-app chat. Moreover, VictorOps uniquely integrates with GitHub and Jenkins to bring critical SDLC insights into the firefight.

Administrative Functions

VictorOps and PagerDuty both provide out-of-the-box administrative functionality to manage people and schedules. Each provides configurable escalation policies, rotations, schedules, teams, and roles, including specific user hierarchy. Both also support single-sign-on.

Feature Comparison

On-Call Basics

PagerDuty and VictorOps provide features for basic on-call management. Features include scheduling, notifications (phone, SMS, push, etc.), extendable API, and Webhooks. With VictorOps, these capabilities come standard, so you won’t pay more for things like unlimited notifications.

VictorOps

PagerDuty

Optimized Mobile Experience

Although PagerDuty has a mobile app, it’s missing critical out-of-pocket functionality. Our native iOS and Android apps support on-the-go ack and resolve. With VictorOps, you have complete capability (annotations, bi-directional chat, etc.) to lean into the firefight even when you’re away from your computer.

VictorOps

PagerDuty

Rules Engine

Both VictorOps and PagerDuty provide noise suppression to reduce alert fatigue. However, we take a different approach. While PagerDuty takes a manual service-by-service approach, our sophisticated rules engine supports efficient routing to automate and streamline alerting.

VictorOps

PagerDuty

Alert Annotations

Only VictorOps provides robust incident metadata (i.e., runbooks, graphs, and notes) for contextually-relevant alerts. We append alerting with critical information on both desktop and mobile for a faster ack and resolve, regardless of the responder’s experience level.

VictorOps

PagerDuty

Built for DevOps

VictorOps supports functionality specifically designed for DevOps environments, bringing transparency and empathy even after you deploy. From bi-directional chat to incident transparency and post-incident documentation, we empower the collaboration and continuous learning required for DevOps to thrive.

VictorOps

PagerDuty

Reporting Capabilities

VictorOps and PagerDuty each offer reports relevant to the first few stages of the incident lifecycle including MTTA/MTTR and incident frequency reporting. However, VictorOps provides both highly configurable and actionable reporting, so teams can customize and act upon the data.

VictorOps

PagerDuty

Post-Incident Documentation

Only VictorOps acts as a black-box recorder before, during, and after an outage. Our pre-configured Post-Incident Review provides critical insights for DevOps teams looking to improve incident response and minimize the impact of downtime.

VictorOps

PagerDuty

Support & Success

While both offerings provide support, we offer 24/7, in-house assistance via phone, chat, and email to all customers—regardless of pricing plan. Our technical customer success team provides guidance for migration, implementation, and optimization to streamline the incident lifecycle.

VictorOps

PagerDuty

Incident Response

Teams can use either option for outage response. However, VictorOps approaches incidents holistically to reduce downtime. With a live system timeline, robust incident context, and post-incident documentation, we empower broad visibility, speedy resolution, and ongoing learning.

VictorOps

PagerDuty

Basic Integrations

Each solution offers 100+ integrations, including essential system monitoring (Datadog, Nagios, Sensu, etc.) and log management (Splunk, Grafana, Sumo Logic, etc.). For custom integrations, VictorOps can integrate with any tool via generic REST and email endpoints.

VictorOps

PagerDuty

Chat & Developer Integrations

PagerDuty and VictorOps both support chat integrations (e.g., Slack and HipChat), yet only VictorOps offers bi-directional chat as well as native, in-app chat. Moreover, VictorOps uniquely integrates with GitHub and Jenkins to bring critical SDLC insights into the firefight.

VictorOps

PagerDuty

Administrative Functions

VictorOps and PagerDuty both provide out-of-the-box administrative functionality to manage people and schedules. Each provides configurable escalation policies, rotations, schedules, teams, and roles, including specific user hierarchy. Both also support single-sign-on.

VictorOps

PagerDuty

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