Last updated: June 2019

END USER TERMS OF SERVICE FOR VICTOROPS ONLINE SERVICE

BEFORE USING VICTOROPS’ ONLINE SERVICE (“ONLINE SERVICE”), CUSTOMER MUST READ AND AGREE TO THESE END USER TERMS OF SERVICE (THESE “TERMS”). THE ONLINE SERVICE IS PROVIDED BY SPLUNK INC. (“SPLUNK”). “CUSTOMER” MEANS THE INDIVIDUAL OR ENTITY IDENTIFIED AS THE CUSTOMER ON AN APPLICABLE SPLUNK QUOTATION OR ORDER FORM (INCLUDING, IF APPLICABLE, AN ONLINE ORDERING DOCUMENT) (“ORDER FORM”) FOR ONLINE SERVICE, INCLUDING ITS PERMITTED USERS. THESE TERMS ARE INCORPORATED BY REFERENCE INTO EACH ORDER FORM EXECUTED BY CUSTOMER AND SPLUNK PURSUANT TO WHICH CUSTOMER RECEIVES THE RIGHT TO ACCESS AND USE THE ONLINE SERVICE. THESE TERMS AND THE ORDER FORM TOGETHER FORM A BINDING AND EXECUTED WRITTEN AGREEMENT BETWEEN CUSTOMER AND SPLUNK (THE “AGREEMENT”). THE AGREEMENT IS EFFECTIVE AS OF THE EFFECTIVE DATE STATED IN THE ORDER FORM, OR, IF IT IS LATER OR IF NONE IS PROVIDED IN THE ORDER FORM, THE DATE ON WHICH USER LOGIN ACCESS IS ISSUED TO CUSTOMER’S USERS.

  1. Scope of Subscription.

    1. Access and Availability. Subject to Customer’s compliance with this Agreement, upon Customer’s acceptance of and agreement to the Agreement, Splunk agrees (i) that it will make the Online Service available to Customer’s employees, representatives, consultants, contractors and/or agents who have been provided unique user identifications and passwords for the Online Service by Customer (the “Users”); and (ii) grants Customer a limited, non-exclusive, non-sublicensable, and non-transferable right for its Users to access and use the Online Service by the number of Users for which Customer has paid applicable fees, in each case during the Subscription Term and solely for Customer’s internal business purposes (the “Subscription”). The Subscription is not dependent on any future functionality, upgrades or features (or any public comments or other disclosure made by or on behalf of Splunk with respect thereto). Online Service means the online software services via http://www.VictorOps.com (or at such other URL as may be designated from time to time), including related application programming interfaces (API), interactive discussion areas, Customer accounts and profiles, mobile applications, and other related components thereof, on an individual and collective basis. As between Splunk and Customer, Customer is solely responsible and liable for all of its Users’ acts and omissions related to their access and use of the Online Service, including, without limitation, their compliance with this Agreement. Any reference to Customer also means its Users.

    2. Subscription Term. Customer’s initial subscription term for the Online Service shall commence on the start date stated in the Order Form, or, if it is later or if none is provided in the Order Form, the day User login credentials are issued to Customer to access the Online Service under the Order Form (the “Effective Date”). The Subscription will continue for the period specified in the Order Form (the “Initial Term”) and will automatically renew on a rolling month-to-month basis (each, a “Renewal Term”) at Splunk’s then-current rates, unless either party gives the other party written notice of termination at least 30 days prior to the end of the Initial Term or Renewal Term, as the case may be. The Initial Term plus all Renewal Terms are collectively referred to herein as the “Subscription Term”. A “Paid Subscription Term” is the period of time during a Subscription Term that Customer has paid for its Subscription.

    3. Additional Users. If Customer wants to add additional Users, Customer can do so through the Online Service administrative portal, and either (i) Splunk will immediately charge Customer’s credit card for the prorated amount for the current term, or (ii) if Customer does not have a credit card on file, then Splunk will invoice Customer for the additional Users in accordance with the Agreement.

  2. Customer Content, Privacy & Use.

    1. Customer Content; Upload Restrictions. As between Splunk and Customer, Customer will retain all right, title and interest in and to all content, information and other data in any format or media which is uploaded or otherwise provided by Customer, its Users, or its systems in the course of using the Online Service (the “Customer Content”); provided, however, that any suggestions, feedback or other ideas related to the improvement of the Online Service submitted by Customer to Splunk shall be owned by Splunk upon submission. Customer assumes, and Splunk disclaims, any and all responsibility and liability for the completeness, quality, accuracy, legality and suitability of the Customer Content and for ensuring that Customer has all rights, permissions and licenses in and to the Customer Content necessary for Customer to use and provide it in connection with the Online Service. From time to time, Splunk may collect and process technical and related information about Customer’s use of the Online Service (which may include, without limitation, number of users, number of unique user logins, page views, errors, Internet protocol address, session duration, app workflows and other similar data) and certain aggregated data about the Online Service environment and usage, and use such information for such purposes as supporting and troubleshooting issues, personalizing your experience, invoicing, analyzing trends, benchmarking KPIs, and improving the Online Service, as further described in the Privacy Policy at https://victorops.com/privacy, as may be updated from time to time, and which is incorporated by reference and a part of this Agreement pursuant to Section 12(o) below.

    2. Notwithstanding the foregoing, Customer hereby grants to Splunk a non-exclusive, transferable, worldwide right during the Subscription Term to use the Customer Content solely as reasonably needed to provide Customer the Online Service and any associated services.

    3. User Compliance & Restrictions. Customer warrants and covenants that its and its Users’ use and activity with respect to the Online Service and Customer Content will comply with applicable laws and regulations and with this Agreement. Without limiting its obligations under this Agreement, in using the Online Service Customer shall not, and shall ensure that its Users do not:

      1. tamper with or circumvent the security of the Online Service or access accounts or data not associated with Customer;

      2. attempt to probe, scan or test the vulnerability of the Online Service, breach the security or authentication measures of the Online Service or attempt to render any part of the Online Service unusable;

      3. share, distribute, license, sell or otherwise commercially exploit the Online Service (including access thereto) for the benefit of a third party or other unauthorized user, or for any benefit not contemplated by this Agreement;

      4. use or access the Online Service to develop a product or service that is competitive with the Online Service or otherwise copy any ideas, features, functions or graphics of the Online Service;

      5. reverse engineer, decompile, disassemble, translate or seek to obtain the source code of the Online Service, or modify or create a derivative work of the Online Service or any related documentation;

      6. provide false, incomplete, inaccurate or outdated information on any registration forms, accounts or profiles;

      7. remove or obscure any product identification, proprietary, copyright or other notices contained in the Online Service or related documentation; or

      8. disclose (whether orally or in writing) information or analysis regarding the specifications or performance of the Online Service (including benchmark tests).

    4. Communications. Customer will be responsible and liable for the content of all communications sent to any party using the Online Service (including interactive areas such as discussion boards). Customer will not use the Online Service to communicate any message or material that (i) is libelous, harmful to minors, abusive, obscene or constitutes pornography; (ii) infringes the intellectual property rights of any third party or is otherwise unlawful; or (iii) could give rise to civil liability, or that constitutes or encourages conduct that could constitute a criminal offense, under any applicable law.

    5. Suspension. In the event of any breach or threatened breach of this Agreement by Customer or its Users (including non-payment of fees), without limiting Splunk’s other rights and remedies, Splunk may immediately suspend Customer’s access to the Online Service until the breach is cured or Splunk reasonably believes there is no longer a threatened breach.

    6. Credentials. Splunk shall provide Customer and each User with a unique username and password to enable Customer to access the Online Services pursuant to this Agreement. Customer acknowledges and agrees that only the authorized number of users, if applicable, are entitled to access the Online Services with the username and password provided to Customer. Customer is responsible for maintaining the confidentiality of all Customer usernames and passwords, and is solely responsible for all activities that occur under these usernames. Customer agrees (a) not to allow a third party to use its account, usernames or passwords at any time; and (b) to notify Splunk promptly of any actual or suspected unauthorized use of its account, usernames or passwords, or any other breach or suspected breach of this Agreement. Splunk reserves the right to terminate any username and password, which Splunk reasonably determines may have been used by an unauthorized third party or an individual other than the Customer to whom such username and password was originally assigned.

  3. Confidentiality.

    1. Scope. “Confidential Information” means all information of a party (“Disclosing party”) disclosed or made available to the other party (“Receiving party”) that (i) is clearly marked or identified as such at the time of disclosure or within a reasonable time thereafter; or (ii) should be reasonably known by the Receiving party to be confidential due to the nature of the information disclosed and the circumstances surrounding the disclosure. Splunk’s Confidential Information specifically includes all Online Service software code and pricing terms.

    2. Restrictions. The Receiving party will: (i) not use the Disclosing party’s Confidential Information for any purpose other than exercising its rights or performing obligations under this Agreement; (ii) not disclose such Confidential Information to any person or entity, other than its (a) employees who have a “need to know” for the Receiving party to exercise its rights or perform its obligations hereunder and (b) professional advisers, and actual or prospective investors, provided that such employees, investors, acquirers and professional advisers are bound by agreements or, in the case of professional advisers, ethical duties respecting such Confidential Information in accordance with the terms of this Section 3; and (iii) use reasonable measures to protect the confidentiality of such Confidential Information.

    3. Exceptions. If the Receiving party is required by applicable law or court order to make any disclosure of such Confidential Information, to the extent permitted by applicable law, it will first give written notice of such requirement to the Disclosing party, and permit the Disclosing party to intervene in any relevant proceedings to protect its interests in its Confidential Information, and provide full cooperation to the Disclosing party in seeking to obtain such protection. Further, the obligations in Section 3b will not apply to information which the Receiving party can reasonably document: (i) was rightfully in its possession or known to it prior to receipt; (ii) is or has become public knowledge or publicly available through no fault of the Receiving party; (iii) is rightfully obtained by the Receiving party from a third party without breach of any confidentiality obligation; or (iv) is independently developed by employees of the Receiving party who had no access to such Confidential Information.

    4. Equitable Relief. The Receiving party acknowledges that unauthorized disclosure of Confidential Information could cause substantial harm to the Disclosing party for which damages alone might not be a sufficient remedy and, therefore, that upon any such disclosure by the Receiving party the Disclosing party will be entitled to seek appropriate equitable relief in addition to whatever other remedies it might have at law or equity.

  4. Fees; Interest; Taxes. Customer will pay to Splunk all of the fees specified in an Order Form, in U.S. currency via credit card unless otherwise agreed in the Order Form. Splunk will charge Customer’s credit card at the time of purchase, and Customer hereby authorizes Splunk to charge its credit card upon the beginning of each renewal term. Customer shall maintain complete and accurate billing and credit card information on file at Splunk. Subscription fees are fixed for the Subscription Term unless Customer changes its base package or subscribes to additional features or products. Except as expressly set forth to the contrary in this Agreement, all payment obligations are non-cancellable, and all amounts paid Splunk are non-refundable. If the parties agree that payment will not be made by credit card, and unless otherwise stated in the Order Form, Customer will pay all fees within 30 days from the invoice date. Unpaid invoices are subject to a late payment charge of 1.5% per month on any outstanding balance or the maximum permitted by law, whichever is lower, plus all reasonable expenses and fees of collection. All amounts payable hereunder are exclusive of any sales, use and other taxes or duties, however designated (collectively “Taxes”). Customer will be solely responsible for payment of all Taxes, except for those taxes based on the income of Splunk. Customer will not withhold any Taxes from any amounts due Splunk. If Splunk pays any such taxes on behalf of Customer, Customer will reimburse Splunk for such payments.

  5. Online Service Proprietary Rights. This Agreement is not an agreement for the sale or license of any software or other intellectual property right. Customer acknowledges that the Online Service contains copyrighted and proprietary products and materials. Splunk (and Splunk’s licensors, if any) solely and exclusively retain all right, title and interest in and to the Online Service and related support, documentation, professional services, deliverables and all related and underlying software, interfaces, databases, data models, structures, non-Customer-specific data, aggregated statistical data, technology, reports and other intellectual property, plus all intellectual and other proprietary rights therein or thereto, but excluding Customer Content (collectively, the “Splunk IP”). Except for the Subscription granted hereunder, Customer has no right, title or interest in, and Splunk reserves all rights to, the Splunk IP.

  6. Third-Party Tools and Marketing.

    1. Splunk may directly or indirectly provide Customer or Users with access to or the opportunity to integrate with third-party tools, services, or other applications which Splunk neither monitors nor controls (“Third Party Apps”). Customer acknowledges and agrees that Splunk provides access to or integration with Third Party Apps as a convenience and Customer is not required to implement Third Party Apps. Customer acknowledges and agrees that some integrations with Third Party Apps will allow the transfer of Customer Content to or through the Third Party App. Splunk provides access to and integration with Third Party Apps strictly on an “as-is” and “as-available” basis without any representations, warranties or conditions of any kind and without any endorsement as to the value of functionality of the Third Party Apps. Third Party Apps may be subject to their own set of terms and conditions constituting a separate agreement between Customer and the third party only, and Customer is responsible for reviewing and agreeing to any separate agreement. Unless set forth to the contrary in the Order Form, Splunk has no obligation to provide maintenance or support for Third Party Apps or the integration between the Online Service and Third Party Apps, and Splunk shall have no responsibility or liability whatsoever arising from or relating to your use of Third Party Apps. The operator or owner of Third Party Apps may make changes or modifications to Third Party Apps that affect the integration between the Third Party App and the Online Service, including by reducing, degrading, or eliminating features or functionalities of the Third Party App. Splunk is not responsible or liable for any loss or damage of any sort incurred as the result of any use of Third Party Apps.

    2. Customer acknowledges and agrees that in order to provide certain features and functionalities of the Online Service to Customer, Customer must allow the Online Service communication with or access to Customer’s account(s) with other third party service providers to retrieve, manipulate, process, and modify data (“Process”), and you expressly consent to the Online Service’s accessing those accounts to Process that data solely as is necessary to provide the Online Service. If the Online Service cannot for any reason access your third party accounts or Process that data, Splunk may not be able to provide Customer those features or functionalities, and Splunk will be excused from any nonperformance of Online Service. Certain features and functionalities of the Online Service require interaction with Customer’s other third-party service providers, for instance, through APIs belonging to those third parties. Customer consents to Splunk interacting with Customer’s other third party service providers in order to provide Customer requested features and functionality, and Customer acknowledges that Splunk is not responsible or liable for the accuracy, content, appropriateness, or completeness of data or content Splunk receives from those third parties.

  7. Online Service Modification. Splunk reserves the right to modify the Online Service at its discretion and at any time with or without prior notice.

  8. Termination.

    1. Term and Termination. This Agreement will be effective during the Subscription Term unless earlier terminated as allowed in this Agreement. Unless otherwise stated in the Order Form, this Agreement may only be terminated: (i) by a party upon written notice to the other party (A) if the other party breaches a material term of this Agreement, which breach, if curable, is uncured within 30 days after receipt of notice of such breach; (B) if the other party becomes the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors; or (C) immediately in the event of a material breach by the other party of Section 2(c)-(d) of this Agreement; and (ii) as expressly allowed elsewhere in this Agreement.

    2. Effect of Termination.

      1. Procedures. Upon termination of this Agreement for any reason, Customer will immediately cease all use of and access to the Online Service and delete or return (at Splunk’s option) all related documentation, passwords and access codes and any other Splunk Confidential Information in its possession. Upon written request by Customer made within 30 days after termination, or otherwise at Splunk’s discretion, Splunk will provide Customer with temporary access to the Online Service solely for Customer to retrieve its Customer Content and transition out of the Online Service. After such 30-day period, Splunk will, unless legally prohibited and except for archival backup purposes, have the right, but not the obligation, to delete all such Customer data and Customer Content in its possession or control.

      2. Fees. Upon termination of this Agreement for any reason, Customer will pay all fees owed to Splunk that have accrued through the effective date of termination in accordance with this Agreement; provided, however, that if termination arises out of Splunk’s breach of the Agreement under Section 8(a)(i)(A), or breach of warranty under Section 9(b), then Splunk will refund to Customer a prorated amount equal to the pre-paid Subscription fees covering the whole months that would have remained, absent such early termination, in Customer’s Subscription Term following the effective date of such early termination.

      3. Survival. Sections 3, 4, 5, 8, 9(e), 10, 11, and 12 of this Agreement will survive any termination or expiration of this Agreement.

  9. Warranties.

    1. Corporate Authority. Each party represents and warrants that it has the legal power and authority to enter into this Agreement, and that the Order Form is executed by an employee or agent of such party with all necessary authority to bind such party to the terms and conditions of this Agreement (including these Terms).

    2. Functionality. Splunk warrants that only during any Paid Subscription Term that the Online Service will operate in substantial conformity with the then-current version of applicable documentation provided by Splunk for the Online Service. As its sole obligation and Customer’s sole and exclusive remedy for any breach of the foregoing warranty, Splunk shall use reasonable efforts to correct any error in the operation of the Online Service of which Customer notifies Splunk within 30 days after the occurrence of a breach, and, if Splunk determines that it cannot correct such error, then Customer may terminate this Agreement and receive a refund pursuant to Section 8(b)(ii).

    3. Security. Splunk agrees that during any Paid Subscription Term it has and will use commercially reasonable physical, technical and procedural measures to protect Customer Content against destruction, loss, alteration, unauthorized disclosure to third parties or unauthorized access by employees or contractors employed by Splunk.

    4. Exclusions. Notwithstanding anything contained in this Agreement to the contrary, any and all beta versions or features of, and free subscriptions to, the Online Service come without warranty of any kind and are used by Customer solely at its own risk and responsibility. Customer acknowledges that that the risks and assumptions undertaken by Splunk pursuant to this Agreement are only in consideration for the payment of subscription fees.

    5. Disclaimers. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS SECTION 9, THE ONLINE SERVICE, SUBSCRIPTIONS AND ALL OTHER PRODUCTS AND SERVICES ARE PROVIDED “AS IS”, AND SPLUNK, ON BEHALF OF ITSELF AND ITS LICENSORS, SPECIFICALLY DISCLAIMS ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, NON-INFRINGEMENT AND FITNESS FOR ANY PURPOSE, IN EACH CASE TO THE MAXIMUM EXTENT PERMITTED BY LAW. THE WARRANTIES CONTAINED IN THIS SECTION ARE SOLELY TO AND FOR THE BENEFIT OF CUSTOMER AND NO OTHER THIRD PARTY. SPLUNK WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY DELAYS, INTERRUPTIONS, DELIVERY OR SERVICE FAILURES, OR ANY OTHER PROBLEMS OR DAMAGES ARISING FROM CUSTOMER’S USE OF THE INTERNET, ELECTRONIC COMMUNICATIONS OR ANY OTHER SYSTEMS. THE ONLINE SERVICE IS NOT INTENDED TO BE A REPLACEMENT FOR YOUR OTHER INFORMATION TECHNOLOGY NETWORK MONITORING AND ALERTING SYSTEMS, AND CUSTOMER IS SOLELY LIABLE AND RESPONSIBLE FOR MONITORING ITS INFORMATION TECHNOLOGY NETWORK AND INFRASTRUCTURE.

  10. Limitations of Liability. EXCEPT FOR LIABILITY ARISING FROM A PARTY’S INDEMNIFICATION OBLIGATIONS SET FORTH IN SECTION 11, IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND, HOWEVER CAUSED AND WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, INCLUDING LOSS OF BUSINESS, GOODWILL, PROFITS, DATA, SALES OR REVENUE, WORK STOPPAGE OR COMPUTER FAILURE OR MALFUNCTION, IN EACH CASE WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR A PARTY’S INDEMNIFICATION OBLIGATIONS, IN NO EVENT WILL SPLUNK’S TOTAL, CUMULATIVE LIABILITY RELATED TO OR ARISING OUT OF THIS AGREEMENT, WHETHER IN CONTRACT, NEGLIGENCE OR TORT, EXCEED THE TOTAL FEES PAID BY THE CUSTOMER FOR THE RIGHT TO ACCESS AND USE THE ONLINE SERVICE UNDER THIS AGREEMENT DURING THE 12 MONTH PERIOD IMMEDIATELY PRECEDING THE FIRST EVENT OR ACT GIVING RISE TO THE LIABILITY. MULTIPLE CLAIMS WILL NOT ENLARGE THIS LIMIT. THIS SECTION 10 WILL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

  11. Mutual Indemnification.

    1. Splunk Indemnification. Splunk will defend Customer against claims, demands, suits or proceedings made or brought by a third party against a Customer alleging that the Online Service as delivered infringes the intellectual property rights of such third party (“Customer Claim”) and Splunk will indemnify the Customer from and against any loss, liability, damage or cost (including reasonable and necessary attorneys’ fees) (“Losses”) attributable to such Customer Claim. Notwithstanding the foregoing, if Splunk reasonably believes that the Online Service or Customer’s use of any portion of the Online Service is likely to be enjoined by reason of a Customer Claim or other violation or misappropriation of any third party intellectual property rights, then Splunk may, at its expense and in its sole discretion: (i) procure for Customer the right to continue using the Online Service; or (ii) replace or modify the applicable software, services or other material so that there is no longer any infringement, violation or misappropriation, provided that such replacement or modification does not adversely affect the functional capabilities of the Online Service. If, in Splunk’s opinion, (i) and (ii) above are commercially impracticable, Splunk may, in its sole discretion, terminate this Agreement and refund Customer a prorated amount equal to the pre-paid Subscription fees covering the whole months that would have remained, absent such early termination, in Customer’s Subscription Term following the effective date of such early termination. The foregoing indemnification obligation of Splunk will not apply: (1) if the Online Service is modified by any party other than Splunk, but solely to the extent the alleged infringement is caused by such modification; (2) if the Online Service is combined with other products, applications, or processes not authorized by Splunk for the Online Service, but solely to the extent the alleged infringement is caused by such combination; (3) to any unauthorized use of the Online Service; (4) to any third party deliverables or components contained within the Online Service that are not provided by Splunk; or (5) to the extent the claim is based on infringement by Customer Content. THIS SECTION 11(a) SETS FORTH SPLUNK’S SOLE LIABILITY AND CUSTOMER’S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO ANY CLAIM OF INTELLECTUAL PROPERTY INFRINGEMENT.

    2. Customer Indemnification. Customer will defend Splunk against claims, demands, suits or proceedings made or brought by a third party against Splunk based on, arising from, or related to (i) Customer’s communications through the Online Service, (ii) results or outcomes arriving from Customer’s use of the Online Service, or (iii) Customer Content (as delivered by Customer) (collectively, a “Splunk Claim”) and Customer will indemnify Splunk from and against any Losses attributable to such Splunk Claim.

    3. Procedure. Each party’s indemnity obligations are subject to the following: (i) the aggrieved party will promptly notify the indemnifier in writing of the Claim; (ii) the indemnifier will have sole responsibility for and control of the defense and all related settlement negotiations with respect to the Claim (provided that the indemnifier may not settle or defend any Claim unless it unconditionally releases the aggrieved party of all liability); and (iii) the aggrieved party will cooperate fully to the extent necessary, and execute all documents necessary for the defense of such Claim.

  12. General Provisions.

    1. Relationship of Customer and Splunk. The parties to this Agreement are independent contractors. There is no relationship of partnership, joint venture, employment, franchise or agency created hereby between the parties. Neither party will have the power to bind the other or incur obligations on the other party’s behalf without the other party’s prior written consent.

    2. Modifications; Notices to Customer and Consent to Electronic Communications. Customer consents to receiving electronic communications and notifications from Splunk in connection with this Agreement. Customer agrees that any such communication will satisfy any applicable legal communication requirements, including that such communications be in writing. Splunk may provide Customer with notices regarding changes to this Agreement by email to the email address of Customer provided upon sign up to the Online Service, or, for paid subscriptions, the email address associated with Customer billing (“Customer Email Address”), or by regular mail. Notices that are provided by email will be effective when Splunk sends the email. It is Customer responsibility to keep Customer email address current. Customer will be deemed to have received any email sent to the Customer Email Address when Splunk sends the email, whether or not Customer actually receives the email. In the event Customer does not wish to accept any material change to this Agreement, Customer shall have the right, as its sole remedy, to terminate this Agreement within thirty (30) days of Splunk’s notice of such change, and, if Customer exercises such termination right, Splunk shall provide a pro rata refund to Customer equal to the amount fees pre-paid by Customer for the Online Service that corresponds to the period after the date of such termination for the Subscription Term.

    3. Waiver. Any waiver of any right or remedy under this Agreement must be in writing and signed by each party. No delay in exercising any right or remedy will operate as a waiver of such right or remedy or any other right or remedy. A waiver on one occasion will not be construed as a waiver of any right or remedy on any future occasion.

    4. Assignment. This Agreement and any rights or obligations hereunder may not be assigned, sublicensed or otherwise transferred by the parties without the prior written consent of the non-assigning party, except that either party may assign or transfer this Agreement upon a change of control of a party, a sale of all or substantially all assets of that party, or by operation of law by providing the non-assigning party with prior written notice thereof provided that the assignee agrees in writing to be bound by all terms and conditions of this Agreement.

    5. Governing Law & Venue. This Agreement and any claim, controversy, right, obligation, or dispute arising under or related to this Agreement, the relationship of the parties, and the interpretation and enforcement of the rights, performance obligations, and duties of the parties will be governed by and construed in accordance with the laws of the State of California USA, without regard to conflicts of laws principles. The parties agree that the provisions of the United Nations Convention on Contracts for the International Sale of Goods do not apply to this Agreement. The parties irrevocably and unconditionally agree to the exclusive jurisdiction of the state courts in San Francisco County and the federal courts in the City of San Francisco, USA. The parties waive any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.

    6. U.S. Government Use of the Online Service. We provide the Online Service for U.S. federal government end use solely in accordance with the following: Government technical data and software rights related to the Online Service include only those rights customarily provided to the public as defined in this Agreement. This customary commercial license is provided in accordance with FAR 12.211 (Technical Data) and FAR 12.212 (Software) and, for Department of Defense transactions, DFAR 252.227-7015 (Technical Data–Commercial Items) and DFAR 227.7202-3 (Rights in Commercial Computer Software or Computer Software Documentation). If a government agency has a need for rights not conveyed under these terms, it must negotiate with Splunk to determine if there are acceptable terms for transferring such rights, and a mutually acceptable written addendum specifically conveying such rights must be included in any applicable contract or agreement.

    7. Anti-Corruption. Each party agrees that it has not received or been offered any illegal or improper bribe, kickback, payment, gift, or thing of value from any employees or agents of the other party in connection with this Agreement. Reasonable gifts and entertainment provided in the ordinary course of business do not violate the above restriction. If either party learns of any violation of the above restriction, such party will use reasonable efforts to promptly notify the other party, in the case of notices to Splunk, to our Legal Department at legal-notices@splunk.com, and in the case of Customer to the main contact address provided by Customer to Splunk.

    8. Export. The Online Services, or any feature or part thereof, may not be available for use in all jurisdictions, and Splunk makes no representation that the Online Services, or any feature or part thereof is appropriate or available for use in any particular jurisdiction. To the extent Customer chooses to access and use the Online Service, Customer does so at Customer’s own initiative and at Customer’s own risk, and Customer is responsible for complying with any applicable laws, rules, and regulations with respect to such access and use. Customer’s and its Users’ use of the Online Services is subject to the customs and export control laws and regulations of the United States and may also be subject to the customs and export laws and regulations of other countries. Customer and its Users will fully comply with all applicable customs and export control laws and regulations of the United States and any other country where Customer or its Users use the Online Services. Customer certifies that Customer and its Users are not on any of the relevant U.S. Government Lists of prohibited persons, including but not limited to the Treasury Department’s List of Specially Designated Nationals, and the Commerce Department’s List of Denied Persons or Entity List. Customer further certifies that Customer or its Users will not export, re-export, ship, transfer or otherwise use the Online Services in any country subject to an embargo or other sanction by the United States, and that Customer or its Users will not use the Online Services for any purpose prohibited by U.S. laws, including, but not limited to, nuclear, chemical, missile or biological weapons related end uses. Customer or its Users are prohibited from sending to Customer’s account any data or software that cannot be exported without prior written government authorization, including but not limited to, certain types of encryption software. These assurances and commitments will survive termination of this Agreement.

    9. Notices. All notices and other required communications under this Agreement to be given by Customer shall be in writing and shall be sent to Splunk Inc. at 270 Brannan Street, San Francisco, California 94107, ATTN: Legal Department. Notices shall be given: (a) by personal delivery to the other party; (b) by facsimile or email, with electronic delivery confirmation received; (c) by registered or certified mail, return receipt requested; or (d) by express courier (e.g., DHL, Federal Express, etc.). Notices shall be effective and shall be deemed delivered: (i) if by personal delivery, on the date of the personal delivery; (ii) if by facsimile, on the date stated in the electronic confirmation, delivered during normal business hours (8:00 a.m. to 5:00 p.m. at recipient’s location) and, if not delivered during normal business hours, on the next business day following delivery; (iii) if solely by mail, on the date of receipt as stated on the return receipt; or (iv) if by express courier, on the date signed for or rejected as reflected in the courier’s delivery log. All notices and other required communications under this Agreement to be given by Splunk (x) will be given and effective in the same manner Customer provides notices to Splunk hereunder (but sent to the address on file for Customer) or (y) will be given in writing via electronic mail sent to the Customer Email Address and will be deemed effective upon sent receipt.

    10. Severability. If any provision of this Agreement is held to be unenforceable or illegal by a court of competent jurisdiction, such provision will be modified to the extent necessary to render it enforceable, or will be severed from this Agreement, and all other provisions of this Agreement will remain in full force and effect.

    11. Publicity. Customer grants Splunk a limited and revocable license and right to use its name and logo on customer lists and related advertising materials in any commercially reasonable manner.

    12. Counterparts/Electronic Signatures. This Agreement may be executed and delivered by email, and upon receipt such transmission will be deemed delivery of an original, and which may be executed in several counterparts each of which when executed will be deemed to be an original, and such counterparts will each constitute one and the same instrument. The parties consent to electronic signatures for the purpose of executing Order Forms by e-mail or other electronic means, subject to compliance with any applicable laws, rules or regulations. Any such documents that are delivered electronically and accepted are deemed to be “in writing” to the same extent and with the same effect as if this Agreement had been signed manually. In no event will electronic execution expand such assent to include any terms other than those explicitly set forth herein.

    13. Force Majeure. Neither party to this Agreement shall be considered in breach of such party’s obligations hereunder to the extent that performance or the need for performance is delayed or prevented by an act of God or a public enemy, fire, flood, area-wide strike, freight embargo, unusually severe weather, or similar type of circumstance beyond such party’s reasonable control; provided that the party claiming force majeure shall, within 10 days from the beginning of such event, give written notice to the other party of the fact of the event and its probable effect on performance. A force majeure event shall not be a basis for a claim for the offsetting or discounting of fees due or for free Online Service use, and each party shall bear such party’s own costs and expenses associated with or caused by such an event. The party claiming force majeure shall take reasonable measures to mitigate the potential impact of the force majeure event on performance of obligations created by this Agreement.

    14. Subcontractors. Splunk may use the services of subcontractors for the provision of any Online Service and performance of any services under this Agreement; provided, however, Splunk will be responsible for each subcontractor’s performance of services hereunder and for each subcontractor’s compliance with the terms and conditions of this Agreement.

    15. Entire Agreement; Precedence; Interpretation. These Terms, together with the Order Form and all schedules, exhibits or other such documents attached hereto or incorporated herein by reference, constitute the entire agreement and sets forth the entire understanding between the parties hereto with respect to Customer’s Subscription to the Online Service described in the Order Form, and supersedes all prior agreements and discussions with respect thereto (including prior versions of these Terms). Splunk hereby rejects any different or additional terms of a Customer purchase order or other non-Splunk ordering document, and no terms included in any Customer purchase order or other non-Splunk ordering document will apply to the Customer’s Subscription or use of the Online Service. In the event of any contradiction, discrepancy, ambiguity, or inconsistency between the aforementioned contract documents, the following order of precedence shall apply: (1) the Order Form; (2) these Terms. The Agreement will be construed as if it were written and negotiated by both parties equally. Headings contained in this Agreement are inserted for convenience of reference only and will not in any way define or affect the meaning or interpretation of any provision of this Agreement. For purposes hereof, “including” means “including without limitation”.