December 19, 2018
What you say in the heat of the moment matters.
Are you communicating with your stakeholders effectively?
Our process for communicating during an outage is most definitely a work in process, which is common for many startups. But when you’re talking about handling the alerts of our customers, we need to be especially sensitive of how and when we inform our stakeholders about an outage.
In this webinar, Mike Merideth, our Senior Director of IT, will share a few of the things we’ve learned in our journey to be better at connecting with our customers during a firefight.
Joining him will be Blake Thorne, of StatusPage.io, to talk about best practices he’s seen during his time working with customers at StatusPage.
Mike Merideth is our Senior Director of IT and well-versed in how to effectively communicate during a crisis...although he wishes he wasn't.