Why VictorOps is the DevOps Alternative to xMatters

Looking for an alternative to xMatters? VictorOps makes on-call suck less. We offer a single-pane-of-glass solution that goes further than xMatters basic alerting by focusing on the human side of on-call and alert management. Our automation makes it easy to get the right people the right incident information at the right time.

Feature Comparison

VictorOps xMatters

On-Call Basics

VictorOps and xMatters both offer alerting and on-call management essentials. Features include on-call scheduling and alert notifications via voice, SMS and push as well as automated escalations.

Optimized Mobile Experience

Both VictorOps and xMatters have mobile apps, but xMatters’ mobile experience is limited. They take a blanket approach to mobile alerting, lacking the personalization and functionality required for critical alert context. VictorOps has flexibility at the heart of what we do. Our native iOS and Android apps give you a complete toolset, including bidirectional chat and our full spectrum of alert annotations (runbooks, graphs and more), so you can quickly resolve issues — even when you’re away from your computer.

Rules Engine

Both VictorOps and xMatters have notification policies designed to suppress notifications and cut down on alert noise and fatigue. xMatters focuses primarily on notification limits and suppression duration. VictorOps’ sophisticated rules engine allows you to go further by providing routing, rerouting and escalations with rich context for faster ack and resolve.

Alert Annotation

xMatters is primarily a mass alerting platform. VictorOps gives context with their alters that empowers dev and ops teams to improve. Our alerts include relevant runbooks, graphs and detailed notes to equip your responders with the right info they need to resolve, regardless of experience level. Plus, we offer our enriched notifications on mobile.

Built for DevOps

VictorOps is a collaborative DevOps platform built for teams in environments where faster and better deploys are the new normal. We offer advanced team and system analytics that provides team accountability, and context that empowers DevOps teams to grow and thrive. xMatters takes a more siloed, metrics-based approach focusing primarily on alerting and escalation.

Reporting Capabilities

Both VictorOps and xMatters offer reports cataloging the stages of the incident lifecycle including mean time to acknowledge, mean time to resolve and incident frequency. We both offer on-call reports recognizing individual and group performance.

Post-Incident Documentation

Both VictorOps and xMatters offer post-incident reporting, but VictorOps post-incident reporting is both concise and collaborative whereas xMatters offers a myriad of standalone reports. With VictorOps, you can access critical team insights easily using filter options for a customized view of logs, including every conversation and action throughout the incident lifecycle.

Support & Success

Both platforms offer some level of support for each tier of plan. However xMatters offers limited support unless users pay for a premium package. VictorOps offers 24/7, in-house assistance via phone, chat, and email to all customers regardless of seat price. We believe all of our customers should have access to our rockstar customer success team to get the most out of our product.

Incident Response

Although both services offer live insight tools like on-call scheduling, escalations and routing, VictorOps offers more incident response visibility. xMatters incident visibility tool requires drilling down into tickets to get crucial context. Our Timeline tool provides an ongoing log of data aggregated from across all integrated systems in a single pane view, including multi-channel, bidirectional Slack capabilities.

Basic Integrations

Both VictorOps and xMatters have over a hundred potential integration partners. xMatters takes an open source approach to configuring integrations, which requires heavy lifting for Admins. Conversely, VictorOps integrations are API driven for streamlined, simple configuration. With VictorOps, you’ll have access to system monitoring, log management and communication integrations within minutes of creating an account. For custom integrations, VictorOps can integrate with any tool via generic REST and email endpoints.

Chat & Developer Integrations

VictorOps supports in-app chat including native chat and bidirectional Slack. Our Slack integration offers multi-channel capabilities, so you can connect back and forth across teams and channels without missing critical communication. xMatters’ Slack integration is not bidirectional and doesn’t support multi-channel functionality.

Administrative Functions

Both VictorOps and xMatters provide out-of-the-box administrative functionality to designate users into one of several roles and manage schedules accordingly. Both offer customizable escalation policies within roles and the ability to personalize user hierarchy. Both also support single-sign-on (SSO).

Price to Value

VictorOps offers collaborative scheduling and reporting plus access to our full incident timeline and filterable post-incident review function standard for every price tier. xMatters limits collaborative dash and timeline capabilities to their most expensive tiers. VictorOps offers unlimited domestic and international SMS notifications, plus unlimited email and push notifications standard at every price tier. xMatters limits notifications per user in all but their most expensive tier.

Feature Comparison

VictorOps and xMatters both offer alerting and on-call management essentials. Features include on-call scheduling and alert notifications via voice, SMS and push as well as automated escalations.

VictorOps

xMatters

Both VictorOps and xMatters have mobile apps, but xMatters’ mobile experience is limited. They take a blanket approach to mobile alerting, lacking the personalization and functionality required for critical alert context. VictorOps has flexibility at the heart of what we do. Our native iOS and Android apps give you a complete toolset, including bidirectional chat and our full spectrum of alert annotations (runbooks, graphs and more), so you can quickly resolve issues — even when you’re away from your computer.

VictorOps

xMatters

Both VictorOps and xMatters have notification policies designed to suppress notifications and cut down on alert noise and fatigue. xMatters focuses primarily on notification limits and suppression duration. VictorOps’ sophisticated rules engine allows you to go further by providing routing, rerouting and escalations with rich context for faster ack and resolve.

VictorOps

xMatters

xMatters is primarily a mass alerting platform. VictorOps gives context with their alters that empowers dev and ops teams to improve. Our alerts include relevant runbooks, graphs and detailed notes to equip your responders with the right info they need to resolve, regardless of experience level. Plus, we offer our enriched notifications on mobile.

VictorOps

xMatters

VictorOps is a collaborative DevOps platform built for teams in environments where faster and better deploys are the new normal. We offer advanced team and system analytics that provides team accountability, and context that empowers DevOps teams to grow and thrive. xMatters takes a more siloed, metrics-based approach focusing primarily on alerting and escalation.

VictorOps

xMatters

Both VictorOps and xMatters offer reports cataloging the stages of the incident lifecycle including mean time to acknowledge, mean time to resolve and incident frequency. We both offer on-call reports recognizing individual and group performance.

VictorOps

xMatters

Both VictorOps and xMatters offer post-incident reporting, but VictorOps post-incident reporting is both concise and collaborative whereas xMatters offers a myriad of standalone reports. With VictorOps, you can access critical team insights easily using filter options for a customized view of logs, including every conversation and action throughout the incident lifecycle.

VictorOps

xMatters

Both platforms offer some level of support for each tier of plan. However xMatters offers limited support unless users pay for a premium package. VictorOps offers 24/7, in-house assistance via phone, chat, and email to all customers regardless of seat price. We believe all of our customers should have access to our rockstar customer success team to get the most out of our product.

VictorOps

xMatters

Although both services offer live insight tools like on-call scheduling, escalations and routing, VictorOps offers more incident response visibility. xMatters incident visibility tool requires drilling down into tickets to get crucial context. Our Timeline tool provides an ongoing log of data aggregated from across all integrated systems in a single pane view, including multi-channel, bidirectional Slack capabilities.

VictorOps

xMatters

Both VictorOps and xMatters have over a hundred potential integration partners. xMatters takes an open source approach to configuring integrations, which requires heavy lifting for Admins. Conversely, VictorOps integrations are API driven for streamlined, simple configuration. With VictorOps, you’ll have access to system monitoring, log management and communication integrations within minutes of creating an account. For custom integrations, VictorOps can integrate with any tool via generic REST and email endpoints.

VictorOps

xMatters

VictorOps supports in-app chat including native chat and bidirectional Slack. Our Slack integration offers multi-channel capabilities, so you can connect back and forth across teams and channels without missing critical communication. xMatters’ Slack integration is not bidirectional and doesn’t support multi-channel functionality.

VictorOps

xMatters

Both VictorOps and xMatters provide out-of-the-box administrative functionality to designate users into one of several roles and manage schedules accordingly. Both offer customizable escalation policies within roles and the ability to personalize user hierarchy. Both also support single-sign-on (SSO).

VictorOps

xMatters

VictorOps offers collaborative scheduling and reporting plus access to our full incident timeline and filterable post-incident review function standard for every price tier. xMatters limits collaborative dash and timeline capabilities to their most expensive tiers. VictorOps offers unlimited domestic and international SMS notifications, plus unlimited email and push notifications standard at every price tier. xMatters limits notifications per user in all but their most expensive tier.

VictorOps

xMatters

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